Assistant Property Manager

urbanbubble; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking property management company as an Assistant Property Manager, where you'll be the first point of contact for customer inquiries in a dynamic environment. This role offers a unique opportunity to ensure properties are maintained to the highest standards while building strong relationships with clients. With a focus on community building and customer care, you'll play a vital role in redefining property management. Enjoy enhanced benefits, including additional leave for special occasions and a supportive workplace culture that values diversity and merit. If you're ready to unleash your potential, apply now!

Benefits

Enhanced Family Leave Policies

Cycle to Work Scheme

Season Ticket Loan

Pet Lovers Friday

Enhanced Sick Pay

Study Support

Cash Plan

Birthday Day Off

Day Off When Buying a House

Qualifications

• Experience in fast-paced customer service environments.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Ensure properties are maintained to the highest standards.
• Act as the first line for customer inquiries and issues.
• Build and maintain strong client relationships.

Skills

Customer Service Excellence

Organizational Skills

Property Management

Conflict Resolution

Job description

We’re searching for an incredibleAssistant Property Manager to join our team! You will act as the first point of contact for the team’s enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.

Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.

• To manage all works and spends in line with budget, maintaining close oversight and control.

What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.

We’re not your usual property company. We’re the North West’s leading property managing agent!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

So, what do you say – interested?

Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit, great work ethics, and character.

So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment process.

Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

INDMED

Apply now

Apply now

urbanbubble is an established, national award winning property management company. Due to our continued growth and exciting projects ahead, we have an opportunity for an Assistant Property Manager to join the team!

Hours

40

23 days holidays plus birthday, enhanced family leave policies and much more!