Property Manager

TN United Kingdom; Faringdon; On-site; GBP 28,000; Full time

Job summary

An established industry player in property management is seeking a dedicated Property Manager to join their dynamic team in Faringdon. This role is pivotal in delivering exceptional service to tenants and landlords alike, ensuring a smooth tenancy process from start to finish. You will be responsible for managing inquiries, coordinating maintenance, and maintaining high communication standards. With opportunities for career growth and a supportive team environment, this position offers a competitive salary and incentives. If you are passionate about real estate and committed to excellence, this is the perfect opportunity for you.

Benefits

Career growth opportunities

Market-leading training

Diverse property portfolio access

Supportive team environment

Competitive salary plus incentives

Quarterly and annual awards

Salary sacrifice pension scheme

Generous holiday allowance

Parental leave policies

Qualifications

• Professional telephone manner is essential.
• Strong organizational skills and attention to detail required.

Responsibilities

• Provide excellent communication throughout the tenancy.
• Coordinate with the property management team to ensure timely completion of works.
• Ensure compliance with mandatory legislation and company policies.

Skills

Communication Skills

Organizational Skills

Time Management

Attention to Detail

Customer Service

Job description

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Salary: £28,000 OTE inclusive of commission

Hours: Monday to Friday 9am - 5:30pm

About Leaders:

Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Faringdon. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.

Key Responsibilities:

1. Provide excellent telephone and written communication throughout the tenancy.
2. Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
3. If unresolved, communicate with the landlord with solutions and arrange contractor works.
4. Update all parties regularly via phone, email, or text, and log notes.
5. Make regular ‘well-being’ calls to landlords.
6. Coordinate with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
7. Ensure all properties comply with mandatory legislation and company policies.
8. Work with Inventory Clerks to inspect properties and communicate with landlords and tenants.
9. Notify managed landlords and tenants 2 weeks prior to check-out to explain the process and timelines.
10. Handle non-managed deposits under the No Deposit Scheme.
11. Follow the check-out process and communicate via the Depositary site.
12. Collaborate with team leaders and the branch network to understand reasons for lost units.
13. Maintain high communication standards with internal and external customers.

What we are looking for:

1. Professional telephone manner.
2. Strong organizational, time management, and attention to detail skills.
3. Full UK Driving License required.

What we offer:

1. Opportunities for career growth and advancement.
2. Market-leading training and professional development.
3. Access to a diverse property portfolio.
4. Supportive, collaborative team environment.
5. Competitive salary plus incentives.
6. Quarterly and annual awards.
7. Salary sacrifice pension scheme.
8. Generous holiday allowance, increasing with service.
9. Parental leave and fertility policies.

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All openings are managed by our internal team. Unsolicited CVs or referrals from agencies will not be considered.