Property Manager

TN United Kingdom; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Property Manager to join a dynamic team in Cheltenham. This role is pivotal in ensuring top-notch service for tenants and landlords alike, facilitating a smooth tenancy process. You'll be the key point of contact, handling inquiries, coordinating maintenance, and ensuring compliance with regulations. With opportunities for career growth and a supportive team environment, this position is perfect for those passionate about real estate and customer service. Join a company that values excellence and offers a competitive salary along with generous benefits.

Benefits

Opportunities for career growth

Market-leading training

Supportive team environment

Competitive salary plus incentives

Generous holiday allowance

Salary sacrifice pension scheme

Excellent parental leave policies

Qualifications

• Experience in property management is beneficial but not essential.
• Full UK Driving License required.

Responsibilities

• Provide excellent communication throughout the tenancy.
• Manage maintenance requests and communicate with landlords.
• Ensure compliance with legislation and company policies.

Skills

Professional telephone manner

Organizational skills

Time management

Attention to detail

Job description

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Peter Ball & Co. specialise in residential lettings, sales, and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell, or buy – we’re here to help.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Cheltenham. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.

Key Responsibilities:

1. Provide excellent telephone and written communication throughout the tenancy.
2. Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
3. If unable to resolve, communicate with the landlord with a solution and arrange works with contractors.
4. Update all parties regularly via phone, email, or text, and log notes.
5. Make regular well-being calls to landlords.
6. Work with the property management team to ensure all works are completed and invoiced within 21 days, updating customers on progress.
7. Ensure all properties comply with mandatory legislation and company policies.
8. Coordinate with Property Inventory Clerks for inspections and communicate with landlords and tenants accordingly.
9. Contact landlords and tenants two weeks prior to vacation to explain check-out procedures.
10. Manage non-managed deposits under the No Deposit Scheme.
11. Ensure the check-out process follows company procedures and communicate via the Depositary site.
12. Collaborate with team leaders, heads of centres, and branch networks to understand reasons for lost units.
13. Maintain high levels of communication with internal and external customers.

What We Are Looking For:

• Professional telephone manner.
• Organizational skills, good time management, and attention to detail.
• Full UK Driving License required.

What We Offer:

• Opportunities for career growth and advancement.
• Market-leading training and ongoing professional development.
• Access to a diverse property portfolio.
• Supportive and collaborative team environment.
• Competitive salary plus incentives.
• Quarterly and annual awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing with service.
• Excellent parental leave and fertility policies.

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All openings are managed directly by our internal recruitment team. Unsolicited CVs or referrals from agencies will not be considered.

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Created on 26/04/2025 by TN United Kingdom