Property Manager

TN United Kingdom; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Property Manager to join their dynamic team in Dunstable. This role is pivotal in ensuring exceptional service for tenants and landlords, managing inquiries, and facilitating a smooth tenancy process. With opportunities for career growth and a supportive team environment, this position offers a competitive salary, market-leading training, and generous benefits. If you are organized, detail-oriented, and possess a professional telephone manner, this is the perfect opportunity to advance your career in the real estate sector.

Benefits

Opportunities for career growth

Market-leading training

Access to diverse properties

Supportive team environment

Competitive salary and incentives

Quarterly and annual awards

Salary sacrifice pension scheme

Generous holiday allowance

Excellent parental leave

Fertility policy

Qualifications

• Experience in property management is beneficial but not essential.
• Full UK Driving License is required.

Responsibilities

• Provide excellent communication throughout the tenancy process.
• Coordinate with landlords and tenants regarding maintenance issues.
• Ensure compliance with mandatory legislation and company policies.

Skills

Professional telephone manner

Organizational skills

Time management

Attention to detail

Job description

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Alexander & Co. specialises in residential lettings, sales, and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell, or buy – we’re here to help.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Dunstable. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.

Key Responsibilities:

• Provide excellent telephone and written communication throughout the tenancy.
• Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
• If unresolved, communicate with the landlord with a solution and arrange works with contractors.
• Update all parties regularly via phone, email, or text, and log notes.
• Make regular 'well-being' calls to landlords.
• Work with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
• Ensure all properties comply with mandatory legislation and company policies.
• Coordinate with Property Inventory Clerks to ensure inspections are conducted and communicate with landlords and tenants accordingly.
• Contact landlords and tenants two weeks before vacation to explain check-out procedures and timelines.
• Manage non-managed deposits under the No Deposit Scheme.
• Ensure check-out procedures are followed and communications are sent via the Depositary site.
• Collaborate with team leaders and branch networks to understand reasons for lost units.
• Maintain high communication standards with internal and external customers.

What Are We Looking For:

• Professional telephone manner.
• Organizational skills, time management, and attention to detail.
• Full UK Driving License Required

What We Can Offer You:

• Opportunities for career growth and advancement within the company.
• Market-leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.
• Competitive salary and incentives.
• Quarterly and annual awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing with service.
• Excellent parental leave and newly introduced fertility policy.

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from agencies, and such submissions will not be considered.