Property Manager

Connells Group; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic and highly motivated Customer Service Coordinator to join their Property Management Team. This role offers a unique opportunity to provide essential property management and tenancy support services, ensuring a first-class experience for landlords and tenants alike. With a focus on effective communication, problem resolution, and customer retention, you will play a pivotal role in the success of the team. Join a forward-thinking company that values training and development, providing a clear career pathway in the dynamic estate agency sector.

Benefits

Full training and development

Career pathway

Good understanding of estate agency business

Full company briefings

Qualifications

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure and excellent negotiation skills.

Responsibilities

• Act as a central point of contact managing queries from clients and staff.
• Coordinate urgent and routine repairs and maintenance.

Skills

Customer Service Skills

Communication Skills

Negotiation Skills

Planning Skills

Analytical Ability

Job description

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We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Coordinator (also known as a Property Manager) to join our Property Management Team within the Lettings Department in Great Shelford. As a Customer Service Coordinator, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Customer Service Coordinator?

• Get full training and development
• A good understanding of estate agency business
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Coordinator

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinate urgent and routine repairs and maintenance
• Liaise with tradespeople/contractors and keep customers up to date
• Organise safety inspections and manage remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Carry out weekly partnership calls with colleagues and welcome calls with new customers
• Deal promptly and courteously with communication with landlords, tenants, contractors, and internal partners
• Provide a first-class service to maximise customer retention
• Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved

Skills and Experience required to be successful as a Customer Service Coordinator

• Strong customer service skills and confident communicator
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group, one of the largest and most successful estate agency and property services providers in the UK, founded in 1936, with over 1,250 branches. The Group combines residential sales and lettings expertise with services including new homes, mortgage services, surveying, conveyancing, and more.

Connells Group UK is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.