Property Management Team Lead — Lead High-Performing PMs

Clark James Recruitment; Chatham; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Commission

Zusammenfassung

Clark James Recruitment is working with a professional Estate Agency with multiple offices to recruit a Property Management Team Leader in Lee, Greater London. You will lead a team of 4 Property Managers responsible for around 700 fully managed properties, driving service excellence, compliance and performance.

Key duties include coaching, performance reviews, process improvements and close collaboration with senior leadership to align with wider business objectives.

Qualifikationen

• Previous experience in Residential Property Management.
• Leadership experience managing or mentoring others.
• Strong understanding of compliance and operational processes.
• Commercial awareness and KPI management capability.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a passion for developing people.
• Strong organisation and decision-making skills.
• Ability to drive change and improve performance.

Aufgaben

• Oversee the entire Property Management operation within your branch, ensuring outstanding customer experience while maintaining operational excellence across compliance, maintenance and portfolio performance.
• Oversee the 4 core pillars of Property Management, Maintenance Coordination, Property Compliance, Review of third-party inspections/checkouts, Deposit negotiations and End of Tenancy management.
• Ensure service standards and KPIs are consistently achieved.
• Monitor workload distribution and portfolio health.
• Identify and implement process improvements.
• Lead from the front—creating accountability, developing people and delivering a culture of high standards and continuous improvement.
• Work closely with senior leadership to shape initiatives, improve performance and support wider business objectives.
• Lead, coach and develop a team of 4 Property Managers.
• Conduct regular 1:1s and performance reviews.
• Build clear development plans and progression pathways.
• Create a culture of accountability, engagement and collaboration.
• Support recruitment, onboarding and retention initiatives.
• Manage performance and address underperformance constructively.

Jobbeschreibung

Clark James Recruitment is working with a professional Estate Agency with multiple offices to recruit a Property Management Team Leader in Lee, Greater London. You will lead a team of 4 Property Managers responsible for around 700 fully managed properties, driving service excellence, compliance and performance.

Key duties include coaching, performance reviews, process improvements and close collaboration with senior leadership to align with wider business objectives.