Property Management Office Coordinator | Hybrid & Growth

Chase Buchanan Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Performance reviews

Career development

Job summary

Chestertons Estate Agency in London is seeking an organised Office Coordinator to join the Property Management Team. You will provide administrative, financial and client service support to landlords and tenants throughout the tenancy lifecycle.

The role requires strong organisational ability, attention to detail and the confidence to manage multiple priorities in a fast-paced environment. Hybrid working options and a competitive salary are offered.

Qualifications

• Experience in property management or lettings administration.
• Excellent organisational and time management skills.
• Strong written and verbal communication.
• High proficiency in Microsoft Office, particularly Excel.
• Confidence working with CRM systems and databases.
• A proactive, solutions-focused mindset.
• A professional and customer-focused approach.

Responsibilities

• Managing incoming calls and directing enquiries appropriately.
• Maintaining detailed and accurate file notes and CRM records.
• Producing tenancy documentation, standard correspondence, check-in/check-out paperwork and invoices.
• Coordinating property visits and tenancy appointments.
• Notifying utility providers of tenancy changes.
• Producing rent arrears reports and assisting with the collection of outstanding payments.
• Monitoring contractor debt and liaising with suppliers to resolve queries.
• Assisting with monthly landlord reporting.
• Supporting managed-only tenancies, renewals and tenancy swaps.
• Working closely with Client Accounts and other internal departments.
• Maintaining departmental standards and compliance procedures.

Skills

Organisational skills

Time management

Written communication

Verbal communication

Excel

CRM systems

Proactive mindset

Customer-focused approach

Tools

Microsoft Office

CRM software

Job description

Chestertons Estate Agency in London is seeking an organised Office Coordinator to join the Property Management Team. You will provide administrative, financial and client service support to landlords and tenants throughout the tenancy lifecycle.

The role requires strong organisational ability, attention to detail and the confidence to manage multiple priorities in a fast-paced environment. Hybrid working options and a competitive salary are offered.