Property Management Assistant

Pinnacle Property Management Ltd; Horsham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Ongoing training

Birthday day off

25 days annual leave

Job summary

Premier Property Management is seeking a Property Management Assistant in Horsham to support daily operations across residential leasehold developments. You will work with Property Managers to keep sites compliant and well maintained, handling queries, maintenance and lease documentation.

The role offers hands-on training, a clear path to progression, and a Monday–Friday schedule from our Horsham office. Join a growing national business with good development opportunities.

Qualifications

• Experience in property management, real estate or administrative support.
• Highly organised with strong attention to detail.
• Clear, professional written and spoken communication.
• Patience and empathy when dealing with residents.
• Confident using Microsoft Office and administrative systems.
• Ability to solve problems and make decisions under pressure.
• Works well in a team and with external partners.

Responsibilities

• Assist with daily management of residential developments.
• Coordinate maintenance requests and ensure timely resolution.
• Respond to enquiries and maintain positive resident relations.
• Prepare lease agreements, invoices and statutory notices.
• Maintain records of payments, communications and documents.
• Conduct property inspections and report findings.
• Assist with budgets, financial reports and reconciliations.
• Coordinate with contractors and suppliers for maintenance.
• Support administrative tasks such as data entry, filing and correspondence.

Skills

Property management

Organisational skills

Communication

Customer service

MS Office

Decision making

Teamwork

Tools

Microsoft Office

Job description

Role Overview

We're looking for a Property Management Assistant to support the day to day running of residential leasehold developments, working closely with our Property Managers to keep sites well maintained, compliant and running smoothly for residents.

Based in Horsham, this is a permanent, full-time role offering genuine variety, hands on training and a clear path to progress within a growing national business.

PROPERTY MANAGEMENT ASSISTANT

• Premier Property Management
• Competitive salary
• Horsham, Monday to Friday 09:00–17:00

ROLE EXPECTATIONS

This role requires strong attention to detail and the ability to manage competing priorities, from resident queries and maintenance requests through to lease documentation and statutory notices.

You'll need confidence dealing with residents, contractors and colleagues alike, and the judgement to know when to resolve something yourself and when to elevate it.

You’ll be expected to keep accurate records, support budgeting and reporting, and help ensure every development in your care meets lease, health and safety, and company standards.

What Success Looks Like

You’ll be successful in this role if:

• Resident and contractor enquiries are handled promptly and professionally
• Maintenance requests are coordinated and resolved without unnecessary delay
• Records, leases, invoices and statutory notices are accurate and up to date
• Developments you support run compliantly and to a high standard

How You'll Spend Most Of Your Time

• Assisting with the daily management of residential developments
• Coordinating maintenance requests and ensuring timely resolution
• Responding to enquiries and maintaining positive resident relations
• Preparing lease agreements, invoices and statutory notices
• Maintaining accurate records of payments, communications and documents
• Conducting property inspections and reporting findings
• Assisting with budgets, financial reports and reconciliations
• Coordinating with contractors and suppliers for maintenance and repairs
• Supporting administrative tasks such as data entry, filing and correspondence

You’ll work from our Horsham office, Monday to Friday, as part of a supportive team with clear processes and hands on guidance.

Who This Role Is For

• Has experience in property management, real estate or administrative support
• Is highly organised with strong attention to detail
• Communicates clearly and professionally, in writing and in person
• Handles resident queries with patience, empathy and professionalism
• Is confident using Microsoft Office and administrative systems
• Enjoys problem-solving and can make sound decisions under pressure
• Works well as part of a team and with external partners

Experience That Helps

• Proficiency with Microsoft Office and administrative systems
• A flexible approach to changing priorities in a fast-paced environment
• A commitment to confidentiality, ethics and service excellence

What We Offer

• Ongoing training and professional development, with genuine career progression
• Your Birthday off
• 25 days annual leave per annum with paid bank holidays

About Premier

Premier Property Management, part of the Odevo Group, is a renowned Residential Leasehold Property Management company managing over 25,000 properties with a focus on efficiency and reliability.

Established in 2004, we work with national housebuilders and Residents' Management Companies to deliver outstanding service, and we're proud Corporate Members of The Property Institute.

As part of a wider group, Premier offers the stability and resources of a larger organisation alongside genuine opportunities to build and progress a career in property management.

How We Hire

• Initial conversation with our recruitment team
• Interview focused on experience, attitude and approach

All applicants must be eligible to work in the UK without restrictions. Documentary evidence of eligibility will be required.