Property Maintenance Surveyor – Norfolk

Hastoe Housing Association Limited; England; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Annual leave 25 days + pro-rata bank &

Pension contributions 5% + matching up

Job summary

Hastoe Housing Association Limited is seeking a Property Maintenance Surveyor to join our Property Services (Asset) Team. You will inspect and survey Hastoe properties, assess works needed, and liaise with our customer service centre, admin team and external contractors to deliver cost‑effective repairs.

You will help keep homes safe and well maintained for residents, with potential career progression toward Associate Membership of RICS.

Qualifications

• ONC or City & Guilds in a building related topic.
• Experience in property inspections and surveys.
• Knowledge of Building Regulations and Health & Safety legislation.
• Hold a valid driving licence and have access to a vehicle.
• Willingness to undertake training including RICS-related qualifications.
• Strong organisational and communication skills.

Responsibilities

• Inspecting defects in dwellings and specifying cost-effective repairs.
• Performing domestic surveys and detailing remedial works.
• Assisting with planned maintenance specification and inspections.
• Maintaining accurate stock data.
• Pre and post void inspections and liaising with Housing Team.
• Carrying out damp and mould inspections.
• Using MIS to triage via photos and video calls.
• Reviewing and authorising contractor variations.

Skills

Property inspections experience

Customer service excellence

Organisational skills

Communication skills

Driving licence

MIS

Education

ONC or City & Guilds in building topic

Tools

MIS

Job description

Salary: £46,500 per annum (full time, pro rata for part time)

Location: Mobile / home based, with regular travel across Hastoe schemes as required throughout Norfolk.

Hours: Full time and part time options available.

Full time: 35 hours

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

We are committed to building a diverse team and particularly welcome applications from underrepresented groups within property and construction

About the role

We have an opportunity for full or part-time Property Maintenance Surveyor to join our Property Services (Asset) Team. The successful candidate will inspect and survey Hastoe properties, assessing what works need to be carried out and liaising closely with our customer service centre, property services admin team and our external contractors. They will be expected to provide excellent customer service to our residents, while ensuring Hastoe maintains and repairs its properties cost effectively and in accordance with all legal requirements.

You’ll play a key role in ensuring homes are safe, well maintained, and comfortable for residents, helping improve living standards across our portfolios.

This role offers strong scope for career progression, with Hastoe willing to support candidate on the pathway to becoming an Associate Member of the Royal Institution of Chartered Surveyors (RICS).

There are several positions potentially available, with scope to discuss the geographical areas to be covered at interview stage.

Duties will include:

• Inspecting defects in dwellings and specifying cost-effective repairs.
• Performing domestic surveys, determining necessary remedial works and specifying appropriate repairs.
• Assisting with the specification and inspection of planned maintenance works.
• Assisting with the maintenance of accurate stock data.
• Pre and post void inspections, including specifying works and liaising with colleagues in the Housing Team.
• Carrying out damp and mould inspections.
• Using technology to carry out triaging through photos and video calling.
• Reviewing and authorising contractor variations.

About you

You will need to have good working knowledge of building pathology, Building Regulations and Health & Safety legislation. You will also need:

• ONC or City & Guilds qualifications in a building related topic. Or equivalent level qualification in a building related topic.
• Experience in doing property inspections and surveys.
• The ability to adapt, organise and prioritise your workload while maintaining excellent attention to detail.
• Experience of delivering high standards of customer service to all customers and stakeholders, both internal and external.
• To be aware of regulations concerning fire prevention, legionella and asbestos.
• To have a knowledge of building construction and willingness to undertake training.
• To be computer literate and have the ability to learn new systems (Hastoe uses MIS).
• To be keen to learn and progress your knowledge of the surveying industry through on-the-job training and if applicable, formal, RICS-certified qualifications.
• To have excellent organisational and communication skills.
• To hold a valid driving licence and have use of your own vehicle.

Annual Leave: Starting at 25 days, plus bank holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

A personal note from Megan Owen, your hiring manager

“Our Property Maintenance Surveyors have a crucial role in bridging the gap between our customers and contractors, inspecting our properties and ensuring repairs are carried out to a high standard in a cost-effective way. Each day is interesting and rewarding. Hastoe champions personal and professional growth – so you develop into the best you can be with a team that supports you all the way. We cannot wait to welcome our new Property Maintenance Surveyor to the team”.

This role does not require the postholder to carry out physical maintenance work. The role predominately is more of a reporting and inspecting capacity.