Property Claims Handler

Catalyst Services UK; Oldham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual Salary review

Performance based Bonus Scheme

Company pension

On-site parking

Employee wellness

Social events

Job summary

Catalyst Services UK Ltd in Oldham is seeking a skilled Property Claims Handler to enhance our customer-focused Claims Team. This role involves managing claims, ensuring client retention, and maintaining service excellence by building strong stakeholder relationships.

The ideal candidate will have claims experience, excellent communication skills, and a motivation to work in a fast-paced environment. We offer a supportive company culture with opportunities for professional growth.

Qualifications

• Minimum 1 year of claims experience related to underground services and plumbing.
• Excellent verbal and written communication skills are essential.
• Motivated and results-driven with the ability to meet deadlines.

Responsibilities

• Manage property claims from initiation to finalization.
• Ensure prompt oversight of relevant network contractors.
• Gather and provide accurate information to facilitate the claims process.

Skills

Claims experience

Strong communication skills

Good IT skills

Ability to work in fast paced environment

Relationship management

Education

GCSE or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Catalyst Services UK Ltd, Delph Office, is recruiting a skilled and experienced Property Claims Handler, to join our customer-focussed Claims Team. This is an exciting opportunity to join a specialist team.

Due to growth and development within our team, we are looking for an additional customer service driven, enthusiastic and motivated colleague. They will be responsible for the daily management of property claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.

JOB TYPES

• Full-time
• Permanent

KEY RESPONSIBILITIES

• Proactively manage claims from first notification through to finalisation.
• Ensure the prompt appointment and oversight of relevant network contractors.
• Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
• Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
• Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
• Ensure all claims and enquiries are managed within the appropriate SLAs and KPIs.
• Continuously seek ways to improve processes and procedures.
• The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, to decline claims, amend scopes of work, and discuss contractor reports and estimates.
• Technical report writing ability.
• Continuous professional development and maintenance of Insurance Industry knowledge.
• Ensure full compliance with all relevant regulation and legislation, including:
• data protection law and health and safety regulations.

Catalyst specific training will be provided

EXPERIENCE, KNOWLEDGE, AND SKILL

• GCSE or equivalent (preferred)
• Claims experience, underground services, drainage, plumbing & heating
• (minimum 1 year)
• Motivated to achieve results
• Ability to work in fast paced environment against deadlines
• Insurance Qualification/s
• Excellent Communication skill (verbal and written)
• Strong relationship skills
• Good IT skills, Microsoft Office, Outlook, Excel, and Word

BENEFITS

• Opportunity to progress and develop your skills
• Annual Salary review
• Performance based Bonus Scheme
• Smart casual dress code
• Social events
• Company pension
• On-site parking
• Employee wellness

ABOUT US

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.

OUR VALUES

• Focus
• Value
• Expertise
• Integrity