Property Administrator

CONNELLS GROUP; London; On-site; GBP 25,000; Full time

Job summary

A leading estate agency and property services provider seeks an enthusiastic Customer Service Specialist, also known as a Property Administrator, to support property management within their Lettings Department. This role in Bromley offers a competitive salary of £25,000 and includes benefits like comprehensive training and a fun, fast-paced environment.

Benefits

Aviva Digicare + workplace benefits

Colleague discount scheme

Life assurance

Workplace pension scheme

Gym discounts

Qualifications

• Strong customer service skills and confident communicator.
• Good team player.
• Ability to stay calm under pressure.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and staff.
• Coordinating urgent and routine repairs and maintenance.
• Liaising with trades people/contractors and keeping customers up to date.

Skills

Customer Service

Negotiation

Organizational Skills

Analytical Ability

Job description

Property Administrator

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Administrator ) to complement our Property Management Team within our Lettings Department in Bromley . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

We offer a competitive salary of £25,000, including the following benefits:

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

What's in it for you as a Property Administrator?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Administrator

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Administrator

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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