Property Administrator

Leaders Romans Group; Crawley; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a motivated Property Administrator to join their dynamic Crawley branch. This role offers the opportunity to provide exceptional customer service while managing property-related tasks. You will be trained to excel in communication and problem-solving, ensuring tenants and landlords receive the support they need. With a focus on teamwork and integrity, you will play a vital role in maintaining high standards of service. This position comes with a range of benefits, including generous holiday allowances and employee discounts, making it a fantastic opportunity for those looking to grow in the property management sector.

Benefits

30 days holiday (increased with service)

Salary sacrifice pension

Enhanced family leave pay

Employee assistance programme

Staff discounts

Refer a friend bonus

Department business referrals bonus

Qualifications

• Passion for delivering exceptional service and integrity.
• Ability to communicate effectively with tenants and landlords.

Responsibilities

• Provide excellent telephone and written communication.
• Handle tenants' maintenance requests and coordinate solutions.
• Ensure compliance with mandatory legislation on properties.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Education

Background in Property Management

Job description

Leaders are looking for a driven individual to join our successful Crawley branch as their new Property Administrator. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.

To be successful in this role a background in Property Management will be beneficial, but is not essential. We will train you! You just need to be passionate about the service you offer and bravely step out of your comfort zone to provide the best service, pride yourself on integrity and respect your peers by knowing you are working as one team to achieve the same goal.

Your role: Property Administrator

Salary: Up to £28,000 OTE

We have a long list of benefits which is just our way of giving back to recognise our employee’s hard work. Here are just a few:

• 30 days holiday (including bank holidays) – increased by 1 extra day a year of service up to 35 days
• Carry over holiday allowances to the following year
• Salary sacrifice pension – more money in your pocket through NI savings
• Enhanced family leave pay
• Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders
• Staff retail, utilities and holiday discounts including experience days
• Refer a friend bonus
• Department business referrals bonus’s

What will your day to day look like?

• You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor.
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well being’ calls to the landlord.
• Working with the property management team to ensure that all works are completed and invoiced within 21 days and updating customers on progress.
• Working with the property management team to ensure that all mandatory compliance/legislation is in place on all properties; if this has not occurred, ensure that company process has been followed.
• Working with the Property inspection clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames.
• Dealing with non-managed deposits who are part of the No Deposit Scheme.
• To ensure check out process is followed and communication is sent out within company process via the Depositary site.
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units.
• To maintain high levels of communication to internal and external customers.

During the recruitment process you will speak to one of our Recruitment Partners initially who will support you through the process. You will have a chance to speak to your potential new manager and Regional Director face to face.

Don’t miss out on this customer service based role. You could be our next Director in the future so take advantage of what we have to offer and apply now!

Leaders Romans Group are an equal opportunities employer who value diversity and inclusion. We encourage applications regardless of sex, race, disability, age, sexual orientation, gender status, religion or belief, marital status or pregnancy and maternity. If you have a special need that requires accommodation during the role or the recruitment process, please let the LRG Recruitment team know and we will be happy to assist.