Promoting Independence and Reablement Team Support Officer

South Gloucestershire Council; Yate; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Generous annual leave

Wellbeing support

Staff discounts

Job summary

South Gloucestershire Council is seeking a Team Support Officer to join the Promoting Independence and Reablement team. You will provide administrative support to social care practitioners and managers, helping to ensure smooth delivery of services that promote independence and recovery within the community.

The role is 25.6 hours per week and hybrid, with a mix of office work at Badminton Road and remote work.

Qualifications

• Minimum of 3 GCSEs at grade C/4 or above, including English and Maths, or relevant admin experience.
• Ability to research, gather and present information clearly and accurately.
• Good written communication and ability to draft correspondence.
• Strong interpersonal skills and ability to work with a wide range of stakeholders.

Responsibilities

• Provide administrative support to the team, ensuring work is completed efficiently.
• Act as a key point of contact for customers, colleagues and partner agencies.
• Research and collate information to support reports, presentations and service documentation.
• Maintain accurate records and specialist databases, including safeguarding information.
• Collaborate with colleagues to support delivery of services across the team.

Skills

Interpersonal skills

Written communication

Research

Organisational skills

Education

GCSEs incl English & Maths

Job description

How you'll make a difference

As a Team Support Officer, you will join our Promoting Independence and Reablement team, working alongside Social Workers, Occupational Therapists and Social Care Practitioners to support people following discharge from hospital. In this varied role, you will provide accurate and timely administrative support t practitioners and managers, helping to ensure the smooth delivery of services that promote independence and recovery within the community.

What you will be doing

• It will be your responsibility to provide administrative support to the team, ensuring work is completed efficiently and in line with established procedures.
• Acting as a key point of contact for customers, colleagues, stakeholders and partner agencies, you will manage queries, resolve issues and maintain effective communication.
• You will research and collate information to support the preparation of reports, presentations and other service documentation.
• A key aspect of your role is maintaining accurate records and specialist databases, including sensitive information relating to vulnerable adults, ensuring data quality and the accurate recording of safeguarding information.
• Working collaboratively with colleagues and partners, you will build and maintain positive working relationships that support the effective delivery of service across the team.

What we need from you

• It is essential you hold a minimum of 3 GCSEs at grade C/4 or above, including English and Maths, or have relevant experience in an administrative role.
• You will have the ability to research, gather and present information clearly and accurately.
• We are looking for someone with strong interpersonal skills, who can communicate effectively and maintain positive relationships with a wide range of stakeholders, contacts, and customers.
• You must have good written communication skills, with the ability to draft correspondence and contribute to reports.

What you need to know

• This role is 25.6 hours per week and your salary is pro rata to hours worked.
• This role is hybrid, with a mixture of working at our office in Badminton Road and working from home.

Interviews will be held on 28th September 2026.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• If you want to develop a specialism, you’ll get the support you need and your cases will be aligned with your areas of expertise.
• Seniors and managers will genuinely listen at panel and will support you to ensure your service user’s needs are met.
• What’s special here is the strength of theteam ethos. We are a relatively small local authority, so managers know staff well. They can plan their services to ensure teams have manageable caseloads and have effective supervision so feel supported to make decisions which are right for the children and young people they work with.
• We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We’re building and shaping communities which people are proud of.
• We’re working with the most vulnerable in our community to help them achieve what they want in life.
• We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!