Project Worker

Sanctuary Group; Norwich; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing support

Life insurance

Parental leave

Annual leave

Training and development

Flexible working

Inclusive culture

Discounts and salary sacrifice

Job summary

Sanctuary Supported Living in Norwich is seeking a Project Worker to join our homelessness service at Aviary House. You will support individuals to build independence, assess needs, and manage care plans with dignity.

We offer a supportive, not-for-profit environment with development opportunities and a commitment to diversity, flexibility, and staff wellbeing. Competitive pay (£13.87/hour) and 37.5 hours per week are provided.

Qualifications

• Experience supporting adults who have experienced homelessness.
• Strong teamwork and communication skills.
• Good literacy and numeracy.
• Willingness to learn and develop in role.

Responsibilities

• Support customers who have experienced homelessness to build independence and reach their potential.
• Assess needs and update support plans.
• Act as the first point of contact for customer queries.
• Build positive relationships that respect choice, privacy and dignity.
• Work with external partners to boost confidence, health and wellbeing, and encourage education and employment.

Skills

Experience with homelessness

Teamwork

Literacy and numeracy

Flexible and enthusiastic

Education

NVQ Level 3 in Health and Social Care or working towards it

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 230094

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Project Worker

Aviary House, 96 Aylsham Road, Norwich, Norfolk NR3 2HZ

£13.87 per hour

37.5 hours per week

Be the reason someone finds their footing

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Project Worker to our vibrant homelessness service at Aviary House, 96 Aylsham, Norfolk NR3 2HZ.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers who have experienced homelessness to build independence and reach their potential
• Assess needs and update support plans
• Act as the first point of contact for customer queries
• Build positive relationships that respect choice, privacy and dignity
• Work with external partners to boost confidence, health and wellbeing, and encourage education and employment

(This role is sometimes also referred to as Support Worker, Support Assistant, or Independent Living Assistant).

• Experience supporting adults who have experienced homelessness
• Positive, flexible and enthusiastic approach
• Able to work well in a team and independently
• Strong organisational skills with good literacy and numeracy
• NVQ Level 3 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.