Project Support Officer

Worcestershire County Council; Worcester; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

Worcestershire County Council in Worcester is seeking a motivated, organised Project Support Officer to join the Worcestershire Connect to Work programme. You will help people access employment support by managing referrals and building strong relationships with referers and partners.

You will coordinate referrals from enquiry to start, undertake eligibility pre-screening, maintain programme records, and provide timely reports to support management.

Qualifications

• Motivated, organised and people-centred candidate for Project Support Officer.
• Experience coordinating participant referrals and building relationships with referers/partners.
• Ability to maintain accurate programme records and provide timely reports.

Responsibilities

• Coordinate participant referrals and allocations across the Connect to Work programme, monitoring waiting lists and capacity.
• Undertake eligibility pre-screening and review referrals for accuracy and completeness.
• Maintain regular communication with potential participants, managing expectations and engagement.
• Develop referral pathways and build positive relationships with Worcestershire partners delivering the programme.
• Provide updates and reports to support programme management and continuous improvement.

Job description

Job Title: Project Support Officer
Salary: £30,817 - £32,929 per annum
35 Hours per Week
Fixed Term until 31st March 2028 with a view to extending
Location: The Hive, Worcester WR1 3PD and working from home
Team: Skills and Employability
Fixed Term Contract

Make a real difference in Worcestershire.

We are looking for a motivated, organised and people-centred candidate to join our Worcestershire Connect to Work programme as a Project Support Officer.

You will play a key role in helping people access employment support by managing participant referrals, building strong relationships with the organisations that may refer into Connect to Work and the partners delivering the programme. You will ensure participants experience a smooth, timely and positive journey onto Connect to Work.

Main Activities & Responsibilities

You will support the effective coordination and management of participant referrals into the Connect to Work programme, ensuring a high-quality, person-centred approach from initial enquiry through to programme start.

You will undertake eligibility pre-screening, review participant referrals for accuracy and completeness, identify unsuitable or duplicate participant referrals, and ensure all mandatory information is provided in line with programme requirements.

Working closely with partners delivering the Connect to Work programme across Worcestershire, you will coordinate participant allocations, undertake regular caseload and capacity reviews, monitor participant referral pipelines and waiting lists, and proactively address delays to ensure participants can access support as quickly as possible.

You will maintain regular communication with potential participants, providing updates, managing expectations and supporting continued engagement while they await allocation onto the programme. You will identify individuals at risk of disengaging and escalate concerns where appropriate.

You will build and maintain positive working relationships with organisations that may refer into Connect to Work, acting as a key point of contact, resolving referral queries, identifying opportunities to improve referral quality and support the development of referral pathways across Worcestershire.

You will maintain accurate programme records and referral workflows, monitor performance and referral trends, identify emerging risks and capacity pressures, and provide timely updates and reports to support programme management and continuous improvement.

You will also contribute to partnership working, promotional activities and wider team initiatives that raise awareness of Connect to Work and help ensure the programme remains accessible, inclusive and responsive to participants’ needs.

If you are passionate about helping people and enjoy building positive relationships, we would love to hear from you. We are looking for someone with excellent organisational and communication skills, strong attention to detail, and confidence using a range of IT systems to join our team.

For further information, please contact: Jennie Sanders, Performance Project Manager [e-mail]

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: Sunday 15th November 2026
Anticipated Interview Date: Thursday 19th November 2026

Attached documents
Job description and person specification