Project Support Officer

Gambling Commission; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Civil Service Pension

26 days holiday

Holiday purchase scheme

Flexible working

Ergonomic office near Birmingham New£

Open culture

Award recognition

Job summary

The Gambling Commission, based in Birmingham, is seeking a capable project/ programme professional to support governance, delivery and control across a portfolio of initiatives. You will closely collaborate with project leads to set up plans, monitor progress and escalate risks to senior colleagues.

Ideal candidates will have strong communication, planning and stakeholder engagement skills, with a proactive, solution-driven mindset and the ability to work at pace within a regulatory environment.

Qualifications

• Excellent written and verbal communication skills across all levels.
• Experience in a project/programme environment with governance understanding.
• Ability to identify risks and issues and propose practical solutions.
• Strong planning, organisation and ability to adapt to changing priorities.
• Experience in stakeholder management at internal and external levels.
• Ability to work at pace and handle ambiguity.

Responsibilities

• Support the overall management and coordination of the project or programme.
• Work with project leads to ensure effective setup and accurate plans.
• Manage project controls and report status to the Project Lead.
• Develop performance reports for plans, risks and workstreams.
• Capture and escalate dependencies, risks, issues and milestones.
• Assist governance and assurance activities with pre-planned systems.
• Help set up reporting mechanisms for SRO and central performance.
• Recommend resource requirements to senior management as appropriate.
• Support learning and development to embed good delivery practices.

Skills

Communication skills

Stakeholder management

Planning & organisation

Problem solving

Education

APM/Prince2/Agile qualification

Job description

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days' holiday, rising to 29 days after two years' service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies, including the option of compressed hours
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Your responsibilities:

• Responsible for supporting the overall management and coordination of the project or programme. You will work closely with project leads to ensure that projects are set up effectively and have accurate plans documentation.
• Manage project controls, reporting to the Project Lead about the project status.
• Develop project performance reports assisting in the management and tracking of plans, risk and coordination of workstreams.
• Be responsible for ensuring that dependencies, risks, issues and milestones are accurately captured and escalated to senior colleagues so that they can be appropriately managed.
• Support the planning and implementation of governance and assurance activities by setting up systems to ensure they are planned and scheduled well in advance.
• Effectively help setup and coordinate reporting mechanisms, ensuring that teams are inputting to report to SRO and central performance.
• Make recommendations on resource requirements to the Senior Project Manager/Programme manager (as appropriate).
• Support the wider team with learning and development to embed good delivery and practice.
• Follow the Gambling Commission's portfolio and project delivery frameworks and contributing towards its continuous improvement.

Requirements:

• Experience of working in a project/programme environment.
• Experience of stakeholder management and engagement at all levels (internal and external).
• Excellent written and verbal communication skills that is clear and concise.
• Proven ability to identify risks and issues and to escape quickly whilst proposing solutions.
• A solution orientated mindset with the ability to work at pace and cope with ambiguity.
• Strong planning and organisation skills, with an ability to appropriately re-prioritise and change as required to meet deadlines

Desirable criteria:

• Relevant project management qualification (APM, Prince 2, Agile)
• Knowledge of Government Functional Standard for Project Delivery
• Previous experience working in a Regulatory or Governmental organisation.

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm. We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry. We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.