Project Support Officer

The Gambling Commission; Birmingham; Hybrid; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Civil Service Pension with 28.97%l

26 days holiday (pro rata)

Holiday purchase scheme

Flexible working

Ergonomic office near Birmingham New

Open, collaborative culture

Awarded by Sunday Times Best Places to

Right to work in UK

Job summary

The Gambling Commission is seeking a Project Support Officer to assist in delivering regulatory projects and programmes from our Birmingham hybrid office. You will run project management processes, coordinate business management actions and support a smooth project rhythm across teams.

You will be responsible for workload management, timely reporting, and ensuring milestones are tracked, with guidance from your line manager.

Qualifications

• Experience of working in a project/programme environment.
• Experience of stakeholder management and engagement at all levels (internal and external).
• Excellent written and verbal communication skills that are clear and concise.
• Proven ability to identify risks and issues and to escape quickly whilst proposing solutions.
• A solution-orientated mindset with the ability to work at pace and cope with ambiguity.
• Strong planning and organisation skills, with an ability to appropriately re-prioritise and change as required to meet deadlines.

Responsibilities

• Responsible for supporting the overall management and coordination of the project or programme.
• Manage project controls, reporting to the Project Lead about the project status.
• Develop project performance reports, assisting in the management and tracking of plans, risk and coordination of workstreams.
• Be responsible for ensuring that dependencies, risks, issues and milestones are accurately captured and escalated to senior colleagues so that they can be appropriately managed.
• Support the planning and implementation of governance and assurance activities by setting up systems to ensure they are planned and scheduled well in advance.
• Effectively help setup and coordinate reporting mechanisms, ensuring that teams are inputting to report to SRO and central performance.
• Make recommendations on resource requirements to the Senior Project Manager/Programme Manager (as appropriate).
• Support the wider team with learning and development to embed good delivery and practice.
• Follow the Gambling Commission’s portfolio and project delivery frameworks and contribute towards continuous improvement.

Skills

Project management experience

Stakeholder management

Written and verbal communication

Risk and issue identification

Solution-oriented mindset

Planning and organisation

Education

APM/PRINCE2/Agile qualification

Job description

Job title: Project Support Officer

Location: Hybrid working – Birmingham office at least 1 day per week

Contract: Fixed-term contract for up to 2 years for a short-term project or piece of work

Hours: Full-time (37 hours per week)

Salary: £35,000 per annum

Grade: 11

Job Req: TBC

The role

This role will be responsible for supporting the delivery of regulatory projects and programmes. It enables the smooth running of projects and programmes, supporting the project delivery team through the operation of project management processes and the co-ordination of business management actions and activities on their behalf.

You will work closely with the priority project and programmes teams and working groups as well as wider colleagues across the Commission to ensure that we have effective oversight and monitoring of priority project activity and that we have a consistent drumbeat rhythm across the organisation.

You will manage your own workload with the guidance and support of your line manager and prioritise tasks to ensure key project timelines and specific work requirements are met.

Our offer to you

• Civil Service Pension, with 28.97% employer contribution
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days’ annual leave)
• Flexible working & family-friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people-focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Your responsibilities

• Responsible for supporting the overall management and coordination of the project or programme. You will work closely with project leads to ensure that projects are set up effectively and have accurate plan documentation.
• Manage project controls, reporting to the Project Lead about the project status.
• Develop project performance reports, assisting in the management and tracking of plans, risk and coordination of workstreams.
• Be responsible for ensuring that dependencies, risks, issues and milestones are accurately captured and escalated to senior colleagues so that they can be appropriately managed.
• Support the planning and implementation of governance and assurance activities by setting up systems to ensure they are planned and scheduled well in advance.
• Effectively help setup and coordinate reporting mechanisms, ensuring that teams are inputting to report to SRO and central performance.
• Make recommendations on resource requirements to the Senior Project Manager/Programme Manager (as appropriate).
• Support the wider team with learning and development to embed good delivery and practice.
• Follow the Gambling Commission’s portfolio and project delivery frameworks and contribute towards continuous improvement.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.

Essential criteria

• Experience of working in a project/programme environment.
• Experience of stakeholder management and engagement at all levels (internal and external).
• Excellent written and verbal communication skills that are clear and concise.
• Proven ability to identify risks and issues and to escape quickly whilst proposing solutions.
• A solution-orientated mindset with the ability to work at pace and cope with ambiguity.
• Strong planning and organisation skills, with an ability to appropriately re-prioritise and change as required to meet deadlines

Desirable criteria

• Relevant project management qualification (APM, PRINCE2, Agile)
• Knowledge of Government Functional Standard for Project Delivery
• Previous experience working in a Regulatory or Governmental organisation.

Your application

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be declined. Please see our candidate guidance on our website for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise an interview consisting of competency and technical questions. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions.

The closing date for this role is midnight on Sunday 27th September 2026.

Interviews are expected to be held the week commencing Monday 5th October 2006.

Please ensure you have the right to work in the UK before applying, as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration.

If you want to contribute to work that makes a meaningful difference and join an organisation that is a force for good, we would be delighted to receive your application