Project Support Administrator

Eh Smith (builders Merchants) Ltd.; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Direct Brick team, focusing on supporting the newly launched Connect CRM system. This role involves maintaining the brick product catalogue and providing exceptional customer service as part of a growing European Imports initiative. The ideal candidate will possess strong experience with Kerridge and demonstrate excellent attention to detail, adaptability, and communication skills. Join this forward-thinking organization and play a vital role in enhancing service offerings and improving operations within the brick sector.

Qualifications

• Experience with Kerridge and understanding of brick catalogue preferred.
• Self-motivated with excellent customer service skills.

Responsibilities

• Support the CRM system and enhance the brick catalogue.
• Manage logistics and customs documentation for imports.

Skills

Kerridge

Customer Service Skills

Attention to Detail

Adaptability

Tools

Connect CRM

Akeneo

K8

Job description

A great opportunity has become available within the Direct Brick team to support our newly launched Connect CRM system, maintaining our brick product catalogue along with offering customer service support with our growing offering within European Imports. The successful candidate will join the project in the developing stages and will play an integral role in the service offering to our customers.

Person & Skills

The successful candidate will ideally have experience working with Kerridge along with an understanding of our brick catalogue. You will be self-motivated, have great attention to detail and have excellent customer service skills to effectively communicate with internal/external departments, suppliers and customers. The successful candidate will also need to be able to adapt to different situations and demands depending on market conditions.

Key Tasks

1. Comprehensive support of the CRM system and continuous improvement
2. Maintain and develop the brick catalogue to synchronise with Akeneo to provide intuitive information to the Operations Manager
3. Work with the leading brick manufacturers to develop our PIM catalogue
4. Raise new orders on K8 including direct brick orders, brick cutting projects and import orders
5. Work closely with key import suppliers
6. Manage logistics and customs documentation for directly imported bricks
7. Explore opportunities within the import process

Location

Head Office (B90 4LH)

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