Project & Operational Support Officer

Bradford Care Alliance; Bradford; On-site; GBP 26,000 - 35,000; Full time

Job summary

Bradford Care Alliance, a Community Interest Company representing Bradford's general practices, seeks a Project and Operational Support Officer. You will support delivery of primary care contracts, contribute to service development projects, and ensure effective operation with performance reporting.

The role involves board admin, office duties, and site visits to ensure policy compliance. Ideal candidates will have strong organisation, excellent communication, and good numerical skills, with

Qualifications

• GCSE Grade A-C in English and Maths or equivalent.
• Nice to have SystmOne experience, with training and support provided if needed.

Responsibilities

• Support operational delivery of contracts and service projects across Bradford Care Alliance.

Skills

Relationship building

Communication

Organisation

Excel/Word

Attention to detail

Initiative/Teamwork

SystmOne (nice to have)

Education

GCSE English and Maths

Tools

Excel

Word

SystmOne

Job description

This Project and Operational Support Officer post sits in the operational delivery function at Bradford Care Alliance, a Community Interest Company representing general practices across Bradford. The post supports delivery of primary care contracts such as Primary Care Streaming and Enhanced Access, alongside service development projects, working with the Project Manager and Service Manager. It also covers main office contact, Board and committee administration and site visits. Candidates need strong organisational skills and attention to detail.

What the job involves

• Support operational delivery of BCA contracts such as Primary Care Streaming, Enhanced Access and short-term delivery schemes
• Support a portfolio of service development projects
• Ensure services operate effectively, performance reporting is implemented and operational issues are resolved promptly
• Monitor services and document monthly reviews of contractual performance targets
• Identify contractual issues early, intervene and ensure plans, targets and risk assessments are delivered
• Act as main office contact, handling online and telephone queries
• Provide office and administrative support to the operational team and Board
• Prepare and circulate review meeting papers, notes and agendas
• Administer the Board, project development meetings, quality assurance and committees
• Visit project sites to assess compliance with BCA policies, audit manuals and order consumables
• Maintain a database of service incidents and issues, escalating service user comments and complaints to providers
• Manage filing systems, keep project policy files current and create new systems where needed

Qualifications

• GCSE Grade A-C in English and Maths or equivalent

Skills & knowledge

• Ability to build good working relationships internally and externally
• Excellent written and verbal communication, with diplomacy and maturity
• Excellent organisational skills, prioritising workloads and managing time
• Ability to use Excel and Word and to learn new systems
• Reliable and consistent work with strong attention to detail
• Ability to use initiative, work alone when needed and contribute as a team player

Other

• Ability to multi-task with a positive, friendly attitude
• Good numerical skills
• Willingness to work flexibly as the organisation grows

Nice to have

• SystmOne experience, with training and support provided if needed