Project Manager (Fixed Term Contract)

Convergys; United Kingdom; Remote; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Project Manager to oversee complex change and transition projects. This role involves managing projects from initiation to completion, ensuring they meet scope, objectives, and budget. The ideal candidate will have a strong background in project management methodologies and tools, along with excellent communication and organizational skills. Join a forward-thinking company that values innovation and operational excellence, and help drive successful project outcomes in a collaborative environment. This is a fantastic opportunity to make a significant impact within a global organization.

Qualifications

• Proven experience in managing complex change and transition projects.
• Strong planning and organizational skills with attention to detail.

Responsibilities

• Lead planning and implementation of large-scale projects.
• Manage project budgets, risks, and stakeholder communications.

Skills

Project Management

Stakeholder Management

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

Project Management Certification (MSP, Prince2, Agile, Lean Sigma)

Tools

MS Word

MS Excel

MS Project

MS PowerPoint

MS Outlook

Job description

Project Manager (Fixed Term Contract)

Apply locations: UK, Work at Home, GB | Time type: Full time | Posted on: Posted 3 Days Ago | End Date: May 9, 2025 (10 days left to apply) | Job requisition id: R1608730

Job Title:

Project Manager (Fixed Term Contract)

Job Description

Accountable for the successful planning and implementation of large-scale, complex change and client transition projects within a BPO contact centre. Manage projects through their complete lifecycle from initiation to close down and handover to the business. Manage projects using the agreed project management methodologies and documentation to ensure delivery is in line with scope, objectives, timeline, and budget. Ensure effective governance, tracking, reporting, and communication are in place to keep stakeholders updated on progress, risks, and issues.

Fixed term contract for up to 12 months.

Accountabilities & Deliverables

• Lead the planning and implementation of projects in line with the agreed scope, objectives, and timeline.
• Facilitate the definition of project scope, goals, and deliverables, and complete the project initiation process.
• Produce and maintain detailed project plans, including activity plans and timelines.
• Lead and coordinate the project team, workstream leaders, and subject matter experts.
• Manage and track project spend against budget.
• Track and report on project progress to stakeholders.
• Report and track project risks and implement contingency actions to mitigate them.
• Ensure issue escalation processes are followed when required.
• Implement effective project governance structures to manage delivery, track progress, and resolve issues.
• Build effective working relationships with project sponsors and stakeholders.
• Complete all project documentation following the agreed framework and approach.
• Promote quality assurance and adherence to project management standards across Concentrix.
• Build strong relationships with the PMO and other project managers.
• Provide line management, coaching, and escalation support to project managers.
• Oversee and enable delivery of transition projects for designated regions.
• Lead as a transition SME, providing guidance and support to business leaders and project teams.

Business Goals

• Ensure successful implementation of projects within scope, objectives, timeline, and budget.
• Manage projects following Concentrix's project management framework, processes, and tools.
• Complete all project documentation accurately and timely.
• Communicate project status and metrics effectively to stakeholders.
• Manage risks proactively, ensuring mitigation and escalation as needed.
• Maintain effective cross-functional relationships.
• Apply governance controls consistently.

Person Specification

Essential

• Proven experience as a project manager, especially managing complex change and transition projects with multiple stakeholders, locations, and offshore teams.
• Knowledge of project management methodologies and lifecycle control gates.
• Self-motivated and capable of delivering large projects with minimal support.
• Experience with project management tools and software, including MS Word, Excel, Project, PowerPoint, Outlook.
• Strong planning, organizational, and communication skills.
• Ability to adapt quickly to changing requirements and environments.
• Excellent stakeholder management and communication skills, including working with senior leadership.
• Attention to detail and problem-solving skills.
• Willingness to travel as required.

Desirable

• Operational experience in a contact centre/BPO environment.
• Project management certifications such as MSP, Prince2, Agile, Lean Sigma.

Location:

UK, Work at Home, GB

Language Requirements:

Time Type:

Full time

Application deadline: 2025-11-30

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About Concentrix

We are a global technology and services leader, powering the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions across over 70 countries. Our human-centered, tech-powered, intelligence-fueled approach helps solve business challenges through innovative solutions, design, technology, and operational excellence. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEOC/AA/M/F/Vet/Disability Employer.