Project Manager - Digital Community Hub

The Childhood Trust; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A London-based charity organization is seeking a Project Manager to oversee the implementation of a new Digital Hub aimed at tackling child poverty. This one-year role involves testing and optimizing the Hub, engaging with London charities, and ensuring user issues are swiftly resolved. The successful candidate will report directly to the Head of Communications and Marketing, working closely with various internal and external stakeholders to measure the Hub's success against established KPIs.

Qualifications

• Experience in project management within the charity sector.
• Ability to manage and resolve technical or user issues.
• Strong analytical skills to measure and report on performance.

Responsibilities

• Oversee implementation, testing, and optimization of the Digital Hub.
• Engage London charities and establish community interactions.
• Report on the success of the Hub against set KPIs.

Job description

The Digital Hub is a critical new initiative to strengthen collaboration, knowledge-sharing and access to resources involving many organisations. It aims to be a thriving community of key actors in the child poverty space in London.

In its first launch phase at the start of2026, the Hub will primarily target and engage London charities, including The Childhood Trust’s charity partner network.

This one-year role builds on the creation of the Digital Hub in 2025. This role is managing the implementation, testing and optimisation of the Hub in JanuaryandFebruary 2026, before launching to an external test user group in March for a period of a month.

This role is critical to establishing the Hub’s purpose and value, and focusing on driving signs ups, engagement and re-engagement.

The role will be to oversee the resolution of any technical or user issues, especially in the first few months of the launch, supporting senior managementin measuring and reportingthe success of the Hub against set KPIs for the first year, ensuring content remains relevant to the needs of users, and beginning toembed the Hub as a core component of our wider Thrive Together programme of support, partnerships and collaboration.

The Project Manager will report to the Head of Communications and Marketing and work closely with severalinternal team members, as well as external stakeholder...