Project Manager, Client Services EMEA

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Project Manager for Client Services in London. This role involves managing eDiscovery cases, coordinating tasks across departments, and ensuring quality checks before client delivery. Ideal candidates will have a degree in a relevant field and experience in eDiscovery. Join a dynamic team where innovation meets support, and your contributions will help clients shine in their endeavors. This position offers the chance to grow your career while solving complex challenges in a collaborative environment.

Benefits

Annual Bonus Program

Professional Development Opportunities

Flexible Working Hours

Qualifications

• 4+ years of work experience with at least two years in eDiscovery.
• Strong analytical and logical skills with project management expertise.

Responsibilities

• Manage eDiscovery cases, ensuring quality and compliance.
• Coordinate project schedules and communicate with stakeholders.

Skills

Analytical Skills

Project Management

Problem Solving

Communication Skills

Organizational Skills

Flexibility and Adaptability

Education

Degree in Computer Forensics

Degree in Computer Science

eDiscovery-related Certifications

Tools

Relativity

Brainspace

Lighthouse Proprietary Applications

Job description

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Project Manager, Client Services EMEA, London

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Client:

Lighthouse

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e194123a944d

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

Project Managers assist with the management of eDiscovery cases by driving work through various operational departments to meet project requests and requirements. This includes coordinating tasks associated with data intake, culling, processing, hosting, review management and production. The Project Manager is also responsible for completing quality checks to ensure the accuracy and completeness of work product before released to clients. This role does not have any personnel management responsibility.

What will this person do?

• Develops a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows, specifically encorp
• Delegates to key stakeholders or participate in executing project-specific tasks in Relativity, Brainspace and Lighthouse proprietary applications, including: data loading, searching and analysis, providing review support (including the use of analytics including active learning/assisted review where appropriate), and managing productions.
• Communicate proper expectations for scope and deadlines to internal and external stakeholders; coordinate resources and workloads of collaborative efforts or global projects.
• Ability to analyze project requirements to effectively create and maintain project schedules which includes being able to define and understand project activities, sequences of events, dependencies, work effort, duration of tasks by departments and associated resource requirements based upon the size of the queue.
• Performs quality checks during the eDiscovery workflow stages, including post processing, review preparations, reporting and production deliverables. Crosschecks compliance with client and/or Lighthouse specifications.
• Creates and maintains project documentation to ensure it is current and accurate; monitoring, planning and documentation of workflows including change and risk analysis.
• Manage the pod’s work request queue.
• Participate in process improvement initiatives as identified by pod leaders.
• Flexibly contributes to other project roles as necessary.

Bring your passion and together we will shine. It would also be great if you have the following:

• Degree in Computer Forensics, Computer Science or other eDiscovery-related discipline preferred; or commensurate experience in eDiscovery.
• Industry specific or technology related certifications preferred (EG RCA, Nuix Master, ACEDS)
• 4+ years of work experience with at least two years of eDiscovery experience
• Strong analytical and logical skills
• Ability to solve problems and deal with a variety of variables in situations where only limited standards exist.
• Effective written and oral communication skills including having the ability to deal with difficult situations and manage conflicts to successful resolutions.
• Outstanding organizational skills and the ability to multitask.
• Strong project management skills including the ability to interpret a variety of instructions provided in written or oral form.
• Able to work within timelines and budget parameters.
• Assure quality, accuracy and timeliness of all aspects of implementation.
• Flexibility and adaptability to handle a changing and growing workload.
• Ability to foster positive and professional relationships at all levels internally and externally.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends)

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

This role will be eligible to participate in an annual bonus or incentive program.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.