Project Manager

TRIA; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A logistics transformation company is seeking an experienced Project Manager/Delivery Manager to lead a significant CRM initiative focused on Salesforce. The ideal candidate will have a proven track record in delivering Salesforce-led programs and should be adept in working within complex environments. Responsibilities include managing cross-functional teams, coordinating with third-party vendors, and maintaining strong stakeholder relationships. This role offers a dynamic work environment with a blend of Agile and traditional project management methodologies.

Qualifications

• Proven track record delivering CRM or Salesforce-led programmes.
• Experience working with Salesforce, Marketing Cloud, and Data Cloud.
• Strong background collaborating with vendor delivery teams.

Responsibilities

• Drive end-to-end delivery of CRM/Salesforce projects.
• Lead and motivate cross-functional teams.
• Manage activity with third-party vendors.

Skills

Proven track record as a Delivery Manager delivering CRM or Salesforce‑led programmes

Experience with Salesforce

Strong background working with third‑party SIs

Excellent stakeholder management

Strong communication and influencing skills

Tools

Salesforce

Marketing Cloud

Data Cloud

Job description

We are looking for an experienced Project Manager/Delivery Manager to support a large, company‑wide transformation within a complex logistics organisation. This individual will take ownership of an end‑to‑end CRM initiative, with a strong focus on Salesforce (ideally including Marketing Cloud and/or Data Cloud). The role requires someone who is equally comfortable leading delivery, shaping governance, and rolling up their sleeves to make things happen.

Key Responsibilities

• Own and drive end‑to‑end delivery of CRM/Salesforce projects, ideally having previously led a full lifecycle Salesforce implementation.
• Lead and motivate cross‑functional teams, ensuring clarity, momentum, and alignment across workstreams.
• Manage and coordinate activity with a third‑party, ensuring delivery quality and accountability.
• Apply robust RAID management, status reporting, and governance routines across the programme.
• Work within an agile delivery environment, while recognising that not all work will be agile - someone who can flex between Agile, Waterfall, and hybrid approaches as the organisation matures.
• Build and manage strong stakeholder relationships across a complex business, ensuring clear communication and expectation‑setting.
• Support the broader transformation effort, contributing to structure, process maturity, and delivery discipline.
• Maintain a hands‑on attitude - someone comfortable “rolling their sleeves up” to solve problems and remove blockers.

Required Experience

• Proven track record as a Delivery Manager delivering CRM or Salesforce‑led programmes.
• Experience working with Salesforce, Marketing Cloud, and ideally Data Cloud.
• Strong background working with third‑party SIs and vendor delivery teams.
• Confident managing RAID, governance forums, reporting, and steering‑level updates.
• Ability to operate in fast‑moving, complex environments, ideally within logistics or similarly operationally challenging sectors.
• Resilient, pragmatic, and solution‑driven - able to navigate ambiguity and bring structure where needed.
• Excellent stakeholder management, communication, and influencing skills.