Project Managed Claims Coordinator - Agricultural Subsidence Specialist

Hispanic Alliance for Career Enhancement; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the United Kingdom is looking for a Project Managed Claims Coordinator to manage agricultural subsidence claims. In this desk-based role, you will guide customers through the claims process, ensuring timely decisions and excellent service. Strong communication and organizational skills are essential for success in this position. The role offers flexible working options and a competitive salary.

Benefits

Competitive salary

25 days holiday allowance plus bank holidays

Private healthcare plan

Employee assistance programme

Qualifications

• Ideally, you'll have experience with subsidence claims.
• You're confident, clear, and compassionate in communication.
• You're organised and thrive in a fast-paced environment.

Responsibilities

• Be the main point of contact for customers during claims.
• Work closely with consultants to ensure timely decisions.
• Use digital tools to keep claims on track and informed.

Skills

Experience with subsidence claims

Exceptional communication skills

Top-tier time management

Customer-first mindset

Integrity and professionalism

Education

Cert CII or Cert CILA qualifications

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for a Project Managed Claims Coordinator to join our specialised team handling agricultural subsidence claims.

This is a desk-based role with real influence – you'll be the engine behind the scenes, coordinating complex claims (typically up to £100k) and ensuring every customer receives a world‑class experience.

What you'll be doing

• Own the claim journey – Be the main point of contact for customers, guiding them with empathy and clarity from first notification to resolution.
• Drive outcomes – Work closely with building consultants and suppliers to ensure timely, cost‑effective decisions that balance customer needs with client expectations.
• Lead with insight – Use digital tools and proactive communication to keep claims on track, milestones met, and stakeholders informed.
• Collaborate and influence – Build strong relationships with clients, adjusters, and internal teams to ensure consistency and excellence across the board.
• Spot opportunities – Identify fraud and recovery potential, and contribute to continuous improvement in claims handling.

The skills you will have when you apply

• Technical know‑how – Ideally, you'll have experience with subsidence claims and be
  working towards Cert CII or Cert CILA qualifications.
• Exceptional communication skills – You're confident, clear, and compassionate, able
  to build trust with customers and colleagues alike.
• Top‑tier time management – You're organised, self‑motivated, and thrive in a fast‑
  paced environment where you manage your own workload.
• Customer‑first mindset – You go the extra mile to support people through challenging
  situations, always aiming for the best possible outcome.
• Integrity and professionalism – You uphold high ethical standards and handle
  sensitive information with care.

What we’ll give you for this role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group income protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development programme in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in‑between.

We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.