Project Coordinator / Scheduler

Stiltz Homelifts; Kingswinford; On-site; GBP 29,000; Full time

Job summary

A growing company in Kingswinford is seeking a Project Coordinator/Scheduler to enhance customer experiences and ensure efficient homelift installations. The role involves coordinating with customers and field teams, requiring strong organisational skills and a proactive approach. Attractive benefits include a competitive salary, generous holiday, and a supportive team environment.

Benefits

25 days holiday + 8 statutory days + 1 extra day for your birthday

Pension scheme

Life assurance + critical illness cover

Company bonus scheme

Enhanced cash health plan

Health and wellbeing program

Cycle to Work scheme

Free on-site parking

Employee Discount

Comprehensive training and development

Qualifications

• Excellent customer service skills with a focus on building rapport.
• Strong organisational and time management skills.
• Good UK geographical knowledge for planning.

Responsibilities

• Primary point of contact for customers during installations.
• Coordinate and schedule installations to optimise efficiency.
• Monitor schedules and make real-time adjustments.

Skills

Customer Service

Organisational Skills

Time Management

IT Skills

Proactive Mindset

Geographical Knowledge

Tools

CRM Software

Microsoft Office

Job description

Project Coordinator / Scheduler based Kingswinford, West Midlands - £29,000 per annum

Exciting new opportunity for a Project Coordinator / Scheduler to join our growing field operations scheduling team at Stiltz Head Office, Kingswinford, West Midlands!

Are you passionate about delivering exceptional customer experiences?

Do you have experience of scheduling within a fast-paced, field-based operations environment?

As a Project Coordinator at Stiltz Homelifts, you’ll play a vital role in ensuring smooth and efficient installations of our award winning Homelifts. You’ll work closely with both our customers and our skilled field-based installation teams, coordinating and scheduling installations, ensuring the best possible customer journey from start to finish.

What you'll do:

• You will be primary point of contact for customers throughout their homelift installation journey.
• Coordinate and schedule installations with customers and field base installation teams to optimise efficiency and minimise disruptions.
• Build good relationships with customers and resolve any issues or concerns promptly. Ensuring customers are updated at every step of the installation process.
• Monitor schedules and make real-time adjustments as needed being responsive to changes by reallocating resources and amending schedules.

What you'll need to succeed:

• Excellent customer service skills with a focus on building rapport and trust.
• Strong organisational and time management skills with the ability to adapt to changing priorities.
• Fully proficient IT skills, ideally experience of using CRM software, Microsoft Office (Excel/Outlook).
• Collaborative and proactive mindset.
• Willingness to learn and grow within the role.
• Good UK geographical knowledge, ideally with experience planning for nationwide field teams.
• Self-motivated, with the ability to work well in a team or independently,

What we offer:

• Competitive salary of c.£29,000 per annum
• 25 days holiday + 8 statutory days + 1 extra day for your birthday!
• Pension scheme
• Life assurance + critical illness cover
• Company bonus scheme
• Enhanced cash health plan
• Health and wellbeing program
• Cycle to Work scheme
• Free on-site parking
• Employee Discount
• Comprehensive training and development
• A fantastic opportunity to join a truly supportive team within a successful and growing company.

About Us:

Stiltz Homelifts is revolutionising home accessibility, empowering people to live life to the fullest in their own homes. We design, manufacture, and install our industry leading Stiltz Homelifts restoring independence and bringing back the joy of mobility.

Stiltz success is down to our amazing people, their commitment to ensuring our customers experience a positive journey. Interested? Apply immediately!

No agencies please. We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager and will not be responsible for any fees related to unsolicited CVs.