Project Coordinator - Lead

Trusted Technology Partnership; Ringwood; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Company Profit Share

22 days annual leave + holidays

Birthday leave

Private Medical Insurance

Job summary

Trusted Technology Partnership in Ringwood, Hampshire, offers a hybrid Project Support and Change Manager role. You will lead a team of Project Coordinators delivering administrative support across projects, managing standard changes from scoping to closure.

You will chair CABs, coordinate resources, ensure accurate reporting, and maintain service quality while fostering customer satisfaction. 37.5 hours weekly, salary up to £35,000 plus benefits and profit share.

Qualifications

• Experience managing an administrative or coordination team.
• Strong administrative skills with high accuracy.
• Highly organised with good prioritisation and time management.
• Experience coordinating customer requests from enquiry to delivery.
• Chairing meetings such as CABs or similar stakeholder meetings.
• Commercial awareness with experience creating quotations.
• Excellent communication and stakeholder management.

Responsibilities

• Manage the Project Coordination team day-to-day to ensure quality admin support.
• Maintain accurate reporting, resource coordination and records across projects.
• Oversee customer standard changes from request to implementation and closure.
• Chair Change Advisory Board meetings and assess impact and risk.
• Collaborate with technical teams to ensure on-time, quality delivery and satisfaction.

Skills

Team management

Administrative skills

Organisation

Stakeholder management

CAB experience

Commercial awareness

Quotations

Communication

MS Office

Tools

Excel

Word

PowerPoint

Visio

Teams

Job description

Project Coordinator – Lead

Internal Job Title: Project Support and Change Manager

Location: Ringwood, Hampshire + Hybrid home working (non-contractual)

Salary: Up to £35,000 + Benefits + Company Profit Share

Hours: Full time – 37.5 hours per week

The Role

This is an exciting opportunity to join Trusted Technology Partnership as a Project Support and Change Manager, managing a team of Project Coordinators who provide administrative support to projects, and manage standard changes across a diverse portfolio of customer projects.

As Project Support and Change Manager, you will be responsible for the day-to-day management of the Project Coordination team, ensuring high-quality administrative support, accurate reporting, effective resource coordination and meticulous record keeping across all projects and changes.

Alongside managing the PMO function, you will manage customer standard changes ranging from equipment requests to the implementation of new technical solutions. You will oversee changes from initial request, through scoping to implementation and closure.

You will chair the Change Advisory Board (CAB), ensuring all proposed normal changes are appropriately assessed for impact, risk, resource requirements and commercial viability. Working closely with technical teams, you will ensure changes are delivered successfully whilst maintaining customer satisfaction and service quality.

This role is subject to a standard DBS check.

Skills and Experience

• You will have experience managing an administrative or coordination team, ensuring high standards of accuracy, organisation and customer service.
• You will have strong administrative skills, with excellent attention to detail and a proven ability to maintain high levels of accuracy.
• You will be highly organised and detail-focused with excellent prioritisation, planning and time-management skills.
• You will have experience coordinating customer requests from initial enquiry through to delivery and completion.
• You will have experience chairing meetings such as Change Advisory Boards (CABs) or similar stakeholder meetings.
• You will possess commercial awareness, with experience creating quotations.
• You will have excellent communication and stakeholder management skills, with the confidence to engage effectively with customers.
• You will have advanced knowledge of Microsoft Office applications including Excel, Word, PowerPoint, Visio and Teams.

About Us

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust – a growing company.

We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

As part of our team, you’ll enjoy:

• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

To Know Before Applying

Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK