Project Coordinator

Focus Group; Shoreham-by-Sea; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Project Coordinator to join their dynamic team. In this role, you will support major clients by delivering high-quality project assistance while managing your own tasks within large-scale projects. You will be part of a team that provides tailored technical solutions, ensuring exceptional customer experiences. If you are passionate about driving business growth and transforming how companies use technology, this is the perfect opportunity for you. Join a company that celebrates diversity and fosters a culture where everyone can thrive.

Benefits

Generous Holidays

Paid Volunteering Days

Referral Rewards

Social Events

Qualifications

• Proven ability to manage multiple project requirements efficiently.
• Strong customer service skills with a professional telephone manner.

Responsibilities

• Execute project plans with clear communication and engagement.
• Track project progress to ensure timely delivery and quality.

Skills

Project Coordination

Customer Service

Communication Skills

Numeracy Skills

Data Entry Skills

Attention to Detail

Time Management

Job description

We're Hiring - Project Coordinator

Salary - Up to £29,000 (DOE)

Location - Shoreham by Sea

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

The Enterprise Delivery team provides tailored and sophisticated technical solutions for Focus Group's major clients, contributing significantly to the company's key revenue stream. As a member of this team, the Project Coordinator supports various prestigious customers by delivering professional and consistently high-quality project assistance to the project manager. Additionally, they manage their own assigned tasks within large-scale projects and individual orders.

Key Responsibilities:

• Execute the project plan alongside project managers, ensuring clear and regular communication alongside appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• Actively track project progress to ensure delivery as per the requirements and agreed timeline.
• Review feedback from customers and engineers (incl. surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager, project manager, and customer for any necessary change agreements.
• Management of smaller, individual site orders as an extension of any given large scale rollout.
• Provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.

Skills & Experience:

• 100% focused and committed to the role of project coordination with a demonstrable ability to take ownership and manage multiple project requirements of varying complexity in an efficient and controlled manner.
• Customer service driven with an excellent telephone manner.
• A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
• Results, targets, and quality focused.
• Accurate numeracy, written, and data entry skills.
• An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
• Confident, assured, courteous, and professional when dealing with customers and colleagues at all levels.
• A detail-oriented individual, who is able to estimate and prioritize effectively and meet deadlines.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.

Ready to make a real impact? Apply now!