Project Coordinator

TN United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading managed service provider in the UK is seeking a proactive Project Coordinator to oversee multi-product delivery journeys. This role involves collaborating across teams to ensure smooth execution of technology solutions while maintaining high standards of customer service. The ideal candidate will thrive in a fast-paced environment and possess strong organisational skills. Enjoy a hybrid working model and a generous benefits package including private medical coverage and increasing annual leave.

Benefits

Hybrid Working

Annual Leave up to 28 days

Private Medical Coverage

Discounted Health Plans

Eye Care Scheme

Employee Assistance Programme

Qualifications

• Experience in Telecoms or IT managed services.
• Proactive team player with excellent communication skills.

Responsibilities

• Act as main contact for customers throughout delivery.
• Coordinate small to mid-sized projects, ensuring timely completion.
• Track progress and resolve customer queries.

Skills

Organisational Skills

Customer Service

Communication

Problem Solving

Tools

Microsoft Office

Job description

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Are you a natural organiser with a passion for delivering excellent customer service and seeing projects through from start to finish? We’re looking for a proactive and detail-oriented Project Coordinator to join our dynamic Delivery Operations team.

In this role, you’ll be the key point of contact for customers throughout multi-product delivery journeys—ensuring that every stage runs smoothly, on time, and to a high standard. You’ll collaborate across engineering, procurement, scheduling, and delivery teams to coordinate small to medium-sized projects, supporting the seamless execution of our technology solutions.

This is an exciting opportunity to take ownership of end-to-end order fulfilment while contributing to continuous improvements in process and performance. If you're driven, organised, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Act as the main contact for customers throughout delivery.
• Coordinate small to mid-sized projects, ensuring timely and high-quality completion.
• Track progress, manage updates, and resolve customer queries.
• Schedule engineers and allocate resources effectively.
• Maintain project documentation and ensure data accuracy.
• Collaborate across teams to ensure smooth order fulfilment.
• Monitor budgets, risks, and escalate issues when needed.
• Support account managers and mentor junior team members.
• Provide general administrative support to the Delivery team.

Qualifications

We’re seeking a highly organised and customer-focused Project Coordinator with experience in Telecoms or IT managed services. You’ll be a proactive team player with excellent communication skills, capable of managing multiple priorities under pressure.

You should bring strong attention to detail, confidence using Microsoft Office, and a solid understanding of project coordination, budgeting, and commercial drivers. The ability to collaborate across teams, problem-solve quickly, and maintain a positive, can-do attitude is key.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.