Project Coordinator

Hales Group; Hempstalls; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Contributory pension

Employee discount

Generous annual leave

Volunteer day

Employee Assistance Programme

Cycle-to-work

Free onsite parking

Social events

Health & wellbeing initiatives

Job summary

Hales Group Ltd is seeking a proactive Project Coordinator in Stoke-on-Trent with hybrid working options. The role supports delivery of branding projects, liaising with customers and internal teams to keep projects on time and within budget.

You will work closely with Project Managers, ensuring clear communication, risk management and excellent service delivery across multiple departments. A fast-paced environment offers varied projects and opportunities for development.

Qualifications

• Minimum 2 years in a project coordinator or similar role.
• Excellent organisational skills with ability to manage multiple priorities.
• Strong communication and stakeholder management.
• Experience across departments and client liaison.
• Attention to detail and record-keeping.

Responsibilities

• Support Project Managers in understanding and delivering customer requirements.
• Act as a key point of contact for customers and manage day-to-day communications.
• Coordinate project activity across multiple internal departments.
• Monitor progress, deadlines, budgets and deliverables, flagging issues.
• Assist in developing solutions that improve project outcomes and customer experience.
• Manage customer queries and escalate where appropriate.
• Scope installation requirements using product knowledge.
• Identify and refer potential business opportunities to the sales team.
• Support coordination of complex programmes and multiple concurrent projects.

Skills

Project coordination

Customer management

Stakeholder management

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

PROJECT COORDINATOR

LOCATION: Stoke-on-Trent (Hybrid Working Available)

SALARY: Competitive + Benefits

HOURS: Full Time – 37.5 hours, Monday-Friday

CONTRACT: Permanent

We are currently recruiting on behalf of a well-established and highly respected organisation within the branding sector. With decades of industry expertise, our client delivers large-scale branding, signage and image management projects across a variety of sectors and is looking to expand its Customer Service team with an experienced Project Coordinator.

This is a fast-paced and varied position, responsible for supporting the delivery of a variety of branding projects across a range of industries. Working closely with Project Managers, customers and internal departments, you will play a key role in ensuring projects are delivered on time, within budget and to the highest standards of customer service.

Key Responsibilities:

• Support Project Managers in understanding and delivering customer requirements.
• Act as a key point of contact for customers, managing day-to-day communications and ensuring excellent service delivery.
• Coordinate project activity across multiple internal departments.
• Monitor project progress, deadlines, budgets and deliverables, highlighting any issues or discrepancies.
• Assist in developing effective solutions that enhance project outcomes and customer experience.
• Manage customer queries and complaints, escalating where appropriate.
• Scope installation requirements using product and material knowledge.
• Identify and refer potential business development opportunities to the sales team.
• Support the coordination of complex programmes and multiple concurrent projects.
• Apply structured problem-solving techniques to resolve project-related challenges.

What We’re Looking For:

• At least 2 years experience in a Project Coordinator, Project Support or Customer Project Management role.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication and stakeholder management skills.
• Confident working across different departments and building strong internal relationships.
• Strong analytical and problem-solving abilities.
• Exceptional attention to detail with strong record-keeping and administration skills.
• Self-motivated, proactive and able to work independently when required.
• Strong IT skills, including Microsoft Office applications.
• Awareness of Health & Safety practices.
• Experience within branding, signage, graphics or a similar project-based environment would be advantageous but is not essential.

Our client offers a competitive salary and benefits package, alongside flexible hybrid working arrangements when required and ongoing training opportunities to support your professional development.

• Employees benefit from a contributory pension scheme, employee discount programme, generous annual leave entitlement including an additional volunteering day, and access to an Employee Assistance Programme.
• Additional perks include a cycle-to-work scheme, free onsite parking, company social events throughout the year, and a range of health and wellbeing initiatives such as free annual flu jabs and eye tests.

This is an excellent opportunity for a highly organised and customer-focused project professional looking to join a supportive and growing business where they can play a key role in delivering successful projects and building strong client relationships.