Project Coordinator

Confidential; East Midlands; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Confidential is recruiting a Technical Project Coordinator to join our Derbyshire-based digital services team. You will manage multiple client projects from onboarding to launch, liaising with clients and internal tech teams to keep milestones on track and deliver high-quality outcomes.

The role suits a highly organised communicator who thrives in a fast-paced environment, coordinates website implementation projects, and ensures a smooth onboarding journey with clear updates and proactive issue

Qualifications

• Previous experience within a project coordination, implementation, onboarding, account management or client services role.
• Strong customer-facing communication skills.
• Experience managing multiple tasks and deadlines simultaneously.
• Confident leading client conversations via phone and video meetings.
• Excellent organisational and time management skills.
• Strong problem-solving abilities.
• High attention to detail.
• Proactive and accountable approach to work.
• Comfortable working with technical information and systems.

Responsibilities

• Manage multiple client projects simultaneously from onboarding through to completion.
• Act as the main point of contact for clients via telephone, Microsoft Teams and email.
• Build strong client relationships and provide a first-class customer experience.
• Coordinate project activity between clients and internal technical teams.
• Gather project requirements, content and information required for delivery.
• Monitor project progress and ensure agreed deadlines and milestones are achieved.
• Proactively identify and resolve issues that may impact delivery timelines.
• Coordinate feedback and approvals throughout the project lifecycle.
• Carry out quality checks and ensure projects meet agreed requirements before launch.
• Deliver client training and support where required.
• Maintain accurate project updates and documentation.

Skills

Project coordination

Onboarding

Account management

Client services

Customer communication

Job description

Project Coordinator

Location: Little Eaton, Derby

Salary: (phone number removed)

Working Pattern: Office-based with the potential for 1 day per week working from home

The Opportunity

We are recruiting for a Technical Project Coordinator to join a growing and ambitious digital services business based in Derbyshire.

This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results.

You’ll play a key role in coordinating website implementation projects, acting as the link between clients and internal teams to ensure projects are delivered effectively and on schedule.

The Role

As a Technical Project Coordinator, you will take ownership of projects from initial handover through to successful delivery and launch.

You’ll be the primary point of contact for clients throughout the onboarding journey, ensuring expectations are managed, timelines are maintained and communication remains clear at every stage.

This role would suit someone who enjoys problem-solving, has excellent attention to detail and is comfortable working within a fast-paced environment where no two days are the same.

Key Responsibilities

• Manage multiple client projects simultaneously from onboarding through to completion
• Act as the main point of contact for clients via telephone, Microsoft Teams and email
• Build strong client relationships and provide a first-class customer experience
• Coordinate project activity between clients and internal technical teams
• Gather project requirements, content and information required for delivery
• Monitor project progress and ensure agreed deadlines and milestones are achieved
• Proactively identify and resolve issues that may impact delivery timelines
• Coordinate feedback and approvals throughout the project lifecycle
• Carry out quality checks and ensure projects meet agreed requirements before launch
• Deliver client training and support where required
• Maintain accurate project updates and documentation

About You

We’re looking for someone who combines strong organisational skills with excellent communication abilities and a genuine passion for delivering a positive client experience.

You don’t need to be a technical expert, but you will have a logical and technical mindset, be comfortable learning new systems and be able to communicate effectively with both clients and technical teams.

Skills & Experience

Essential

• Previous experience within a project coordination, implementation, onboarding, account management or client services role
• Strong customer-facing communication skills
• Experience managing multiple tasks and deadlines simultaneously
• Confident leading client conversations via phone and video meetings
• Excellent organisational and time management skills
• Strong problem-solving abilities
• High attention to detail
• Proactive and accountable approach to work
• Comfortable working with technical information and systems

Desirable

• Experience coordinating digital, software or website-related projects
• Experience working within an agency or client-facing environment
• Knowledge of project management tools and processes
• Experience onboarding customers to digital products or services