Project Coordinator

TN United Kingdom; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and growing company as a Project Coordinator, where you'll play a vital role in administrative and customer service operations. This position offers the chance to develop new processes, manage data, and collaborate across departments in a supportive environment. If you're a fast learner with strong communication and organisational skills, this role is perfect for you. Contribute to a start-up atmosphere where your efforts directly impact success and growth. Be part of a team that values flexibility and innovation in the water infrastructure sector.

Qualifications

• Confident communicator with strong organisational skills and proactive mindset.
• Experience with data management and reporting is essential.

Responsibilities

• Acting as the first point of contact for customer inquiries and managing communications.
• Producing detailed customer reports and maintaining accurate data records.

Skills

Organisational Skills

Communication Skills

Numerical & Data Skills

Proficiency in Excel

Fast-Learning Mindset

Tools

Excel

GIS

SharePoint

Job description

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Are you a fast learner who thrives on problem-solving and working in dynamic environments? Do you enjoy tackling challenges, building strong relationships, and working with data? If so, this could be the role for you!

We are currently seeking an adaptable and detail orientated Project Coordinator to join our team at Advanced Water Infrastructure Networks (AWIN). This role is crucial in maintaining strong relationships with developers, residential customers, and stakeholders, while ensuring seamless administrative and customer support services. If you enjoy communicating both verbally and in writing, thrive in a dynamic environment, and want to contribute to a growing company, we want to hear from you.

What will you be doing?

As a Project Coordinator, you’ll be at the heart of our administrative and customer service operations. Your key responsibilities will include:

• Customer Interaction: Acting as the first point of contact for non-billing customer inquiries during working hours, ensuring all communications are logged, managed, and escalated when necessary.
• Data Management & Reporting: Producing and managing detailed customer reports, updating internal systems, and maintaining accurate data records.
• Administrative Excellence: Supporting the flow of data between developers, contractors, customers, and other stakeholders, while ensuring timely and accurate uploads to AWIN’s systems.
• System & Process Development: Developing and integrating new processes into the business, including managing trackers and ensuring all data, timelines, and contact details are accurate and up to date.
• Collaboration & Support: Assisting the wider team with ad hoc tasks and collaborating across departments to adapt to evolving business needs.
• Out-of-Hours Support: Being part of the major incident response team, supporting water quality incident responses and coordinating alternative supply delivery. (When required)

The Person:
To succeed in this role, you should be a confident communicator with strong organisational skills and a proactive mindset. We are looking for individuals who have:

• Fast-Learning Mindset: A willingness to quickly understand new systems, processes, and industry-specific knowledge.
• Numerical & Data Skills: Strong mathematical aptitude and experience working with data & reporting.
• Proficiency in Excel: Confidence in using Excel
• Communication Skills: Clear written and verbal communication for reports and stakeholder engagement.
• Organisational Skills: The ability to handle multiple priorities, maintain accuracy, and meet deadlines.
• Experience with GIS and SharePoint will be an advantage.

Why Join Us?
As a growing company in the NAV marketplace, AWIN offers a unique opportunity to contribute to a start-up environment where your role has the potential to evolve as the business develops. Reporting to the Head of Commercial, the successful candidate will gain exposure to diverse aspects of the business and be encouraged to contribute across departments.

If you’re a flexible, driven individual who enjoys working in a collaborative environment, apply now to become an integral part of AWIN’s success!