Project Assistant

The Riverside Group; London; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Project Assistant to enhance the day-to-day operations of supported housing services. This role focuses on ensuring safety and wellbeing for residents while providing essential support in communication and incident logging. With a commitment to revitalizing neighborhoods, this organization offers a dynamic work environment where your contributions will directly impact the community. If you are passionate about making a difference and possess the skills to support vulnerable individuals, this is an exciting opportunity to join a forward-thinking team dedicated to social care and housing solutions.

Benefits

Competitive Pay & Pension

28 Days Holidays Plus Bank Holidays

Flexible Working Options

Investment in Development and Technology

Wide Range of Benefits

Qualifications

• Experience working with vulnerable groups in a customer-facing role.
• Proficiency in Microsoft Office and willingness to learn new IT systems.

Responsibilities

• Support day-to-day running of supported housing services.
• Assist with administrative duties, including data reporting.
• Act as a point of contact for customer inquiries.

Skills

Customer Service Experience

Understanding of Vulnerable Individuals

Communication Skills

Administrative Skills

Tools

Microsoft Office

Job description

Join to apply for the Project Assistant role at Riverside

Job Description

• Job Title: Support Assistant
• Contract Type: Permanent
• Salary: £24,627 per annum, plus £4,000 London Allowance
• Working Hours: 37.5 hours per week, full time
• Working Pattern: Shift pattern: early shift, middle shifts and late shifts
• Location: Queen Mary Hostel, Westminster

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Assistant

You will be key in the day-to-day running of supported housing services, focusing on safety and wellbeing without providing personal care. Your role includes supporting customers with communication with external agencies, logging incidents, and preparing rooms for new occupants.

About You

• Experience working with people in a customer-facing environment
• Understanding supporting vulnerable individuals, possibly with lived experience of homelessness or addiction

Why Riverside?

We are a housing association with over 75,000 homes across the UK, dedicated to revitalising neighbourhoods and supporting communities through various services, including homelessness support and social care.

Benefits

• Competitive pay & pension
• 28 days holidays plus bank holidays (pro-rata)
• Flexible working options
• Investment in your development and technology
• Wide range of benefits

Diversity and Inclusion

We value diversity and foster an inclusive workplace. Riverside is a Disability Confident Employer and guarantees an interview for applicants with disabilities who meet minimum criteria.

Role Profile

Using psychologically informed approaches, support customers in making positive choices, developing life skills, and moving towards independence through various support activities and maintaining accurate records.

Additional Responsibilities

• Support referral processes, housing management, and safety procedures
• Assist with administrative duties, including financial systems and data reporting
• Act as a point of contact and handle enquiries

Other Information

• Flexible hours, use of Lone Worker system, adherence to policies, and participation in team activities and training

Person Specification

• Experience with vulnerable groups
• Experience in housing or social care support
• Proficiency in Microsoft Office and willingness to learn IT systems

About Us

Riverside is a leading social housing and regeneration organization with over 90 years of experience, managing around 75,000 homes and planning to build over 15,000 affordable homes in the next decade.