Project Assistant

Tech Mahindra; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

Tech Mahindra in Leeds is seeking a Project Co-ordinator to manage end-to-end delivery for customer orders, acting as a single dedicated point of contact throughout the project lifecycle.

You will proactively manage progress, coordinate multiple stakeholders, remove blockers, and ensure all activity is delivered on time, in scope, and to a high standard of quality, with a premium, customer-focused service.

Qualifications

• Role requires professional, ethical, customer-focused behaviour with strong ownership.
• Ability to work from office as required by business needs; no guaranteed remote work.
• Strong collaboration and governance experience in multi-stakeholder environments.

Responsibilities

• Manage multiple customer projects end to end, ensuring scope, milestones, risks and dependencies are controlled.
• Act as the customer’s single point of contact, leading regular updates and managing expectations.
• Coordinate closely with internal and external stakeholders to drive timely delivery.
• Proactively identify, resolve, and elevate risks or issues as needed.
• Maintain accurate project tracking, reporting and governance standards.
• Support delivery performance improvements through analysis and best-practice sharing.

Job description

The Project Co‑Ordinator provides end‑to‑end coordination and project management support for customer orders and delivery programmes, acting as a single dedicated point of contact throughout the project lifecycle.

The role is responsible for proactively managing delivery progression, coordinating multiple internal and external stakeholders, removing delivery blockers, maintaining clear customer‑facing visibility, and ensuring all activity is delivered on time, in scope, and to a high standard of quality.

This position delivers a premium, paid‑for service that goes beyond standard coordination, offering structured governance, proactive communication, ownership of issues, and an enhanced customer experience.

• Manage multiple customer projects end to end, ensuring scope, milestones, risks, and dependencies are controlled.
• Act as the customer’s single point of contact, leading regular updates and managing expectations.
• Coordinate closely with internal and external stakeholders to drive timely delivery.
• Proactively identify, resolve, and elevate risks or issues as needed.
• Maintain accurate project tracking, reporting, and governance standards.
• Support delivery performance improvements through analysis and best‑practice sharing.
• Identify renewal or extension opportunities and support growth.
• Contribute to team effectiveness through collaboration, knowledge sharing, and clear handovers.
• Strong project coordination, organisation, and ownership across multiple workstreams.
• Excellent customer, stakeholder, and communication skills.
• Proactive problem solver with sound judgement under pressure.
• Comfortable using delivery, planning, and tracking systems.
• High attention to detail, adaptability, and customer‑focused mindset.
• Experience in project/service delivery within complex, multi‑stakeholder environments.

Eligibility Criteria

• No instances of warnings, behavioural issues, no shows at work, non‑performances
• Professional, ethical, and customer‑focused behaviour with strong ownership.
• Adheres to company policies, work etiquette, and governance standards.
• Willing to work from office as per business requirements; no guaranteed remote working.
• No change to current compensation, grade, or benefits.
• Flexible, collaborative, and committed to delivery and team support.