Change Delivery Manager

Co-op; Manchester; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Pension with employer contributions

Private healthcare

Onsite gym access

Career development

Wagestream app

Job summary

Co-op is seeking a Change Delivery Manager in Manchester City Centre, splitting time between home and the office. The role covers leading change initiatives in our Food business, driving improvements and turning ideas into action within a fast-paced retail environment.

You will coordinate with Commercial, Finance, Operations and Stores to deliver end-to-end projects, ensuring governance and clear accountability, with a 12-month fixed-term contract and an annual bonus opportunity.

Qualifications

• Experience delivering complex change and managing the full lifecycle of projects from planning through to implementation.
• Strong stakeholder management with the ability to influence at all levels.
• Experience in food retail or FMCG is desirable for understanding related processes.
• Analytical and problem-solving skills with clear data interpretation and recommendations.
• Excellent organisation and communication, with governance, risks and dependencies management.

Responsibilities

• Partner with Trade Planning, Promotions, Pricing and Seasonal Planning to understand requirements and deliver change.
• Lead projects through the full change lifecycle with clear plans, milestones and timelines.
• Assess impact across teams, systems and processes, identifying dependencies and risks.
• Build relationships with stakeholders across Commercial, Finance, Operations, Stores, Technology and Customer.
• Manage governance forums and provide updates on progress and outcomes.
• Shape practical, compliant, cost-effective solutions aligning customer and commercial goals.
• Embed change into business-as-usual with clear ownership and accountability.
• Gather feedback from stores and stakeholders to continuously improve delivery.

Skills

Change management

Stakeholder management

Project lifecycle

Analytical skills

Communication

Job description

Change Delivery Manager

Up to £60,000 plus excellent benefits (Work Level 5)

Manchester City Centre, in this role you'll split your time between home and coming into the office at least twice a week (find out more at jobs.coop.co.uk/hybrid-working-policy)

12 month fixed-term contract

We're looking for a Project Manager to join our Customer function, to lead and deliver change initiatives within our Food business. You'll bring people together to navigate complex change in a fast-paced retail environment, using your experience of retail or FMCG to drive meaningful improvements and turn ideas into actions. You'll lead a range of projects while identifying opportunities to improve the way we work, helping us deliver better outcomes for our customers, colleagues and communities.

Why this role matters

This role plays a key part in delivering change that improves customer experience, supports commercial performance and helps reduce inefficiency across our pricing, promotions, trade planning and events activity. You'll ensure change is successfully embedded into day-to-day operations, with the right controls, ownership and governance in place to create lasting impact.

What you'll do

• Partner with Trade Planning, Promotions, Pricing and Seasonal Planning teams to understand business requirements, identify opportunities and deliver meaningful change
• Lead projects through the full change lifecycle, creating clear plans, milestones and delivery timelines
• Assess the impact of change across teams, systems and processes, identifying dependencies and risks along the way
• Build strong relationships with stakeholders across Commercial, Finance, Operations, Stores, Technology and Customer teams to drive alignment and delivery
• Manage governance and decision-making forums, providing clear updates on progress, actions and outcomes
• Help shape practical, compliant and cost-effective solutions that support both customer and commercial goals
• Ensure change is successfully embedded into business-as-usual ways of working, with clear accountability and ownership in place
• Gather feedback from stores and stakeholders to continuously improve how we deliver change and support colleagues

What you'll bring

• Experience delivering complex change and managing the full lifecycle of projects from planning through to implementation
• Strong stakeholder management skills, with the ability to influence and challenge constructively at all levels
• Experience working within food retail, with knowledge of pricing, promotions, trade planning or related commercial processes
• Strong analytical and problem-solving skills, including the ability to interpret data and present clear recommendations
• Excellent organisation, communication and attention to detail, with experience managing governance, risks and dependencies

Why Co-op?

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

A place you'll belong

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion