Project Administrator MAT Cover

Elite Personnel Ltd; Birmingham; On-site; GBP 17,000 - 22,000; Part time

Job summary

Elite Personnel Ltd in Birmingham is seeking an organised, customer-focused Office Administrator to support client enquiries from initial contact through to project completion.

You will gather client information, brief the design team, manage showrooms, coordinate with suppliers and installers, and handle showroom events and exhibitions.

The role requires proactive communication, reliability, and the ability to work independently with occasional Sunday work when exhibitions occur.

Qualifications

• Excellent organisational skills and strong attention to detail.
• Friendly and confident manner when dealing with customers.
• Ability to work independently and use your own initiative.
• Good time-management skills and the ability to manage competing priorities.
• Willingness to learn new systems, products and processes.

Responsibilities

• Manage client enquiries from initial contact through to project completion.
• Gather client information and brief the design team accurately.
• Set up and maintain projects using Cyncly.
• Arrange client appointments and follow-up communication.
• Liaise with clients, designers, suppliers and installers on progress and required actions.
• Escalate design or technical queries when needed.

Skills

Organisational skills

Time management

Communication skills

Independent work

Initiative

Tools

Email

WhatsApp

IT systems

Job description

Managing administration from initial client enquiry through to project completion.

Gathering initial client information and passing accurate briefs to the design team.

Setting up and maintaining projects using Cyncly.

Obtaining supplier quotations and keeping project information up to date.

Arranging client appointments and carrying out follow-up communication.

Maintaining accurate client files, folders and project documentation.

Preparing client and installation packs.

Setting up client WhatsApp groups and assisting with general queries.

Liaising with clients, designers, suppliers and installers regarding project progress, outstanding items and remedial works.

Escalating design or technical queries where appropriate.

Occasionally assisting with the coordination of local installations.

Office Administration

Key holder.

Preparing the office for appointments.

Welcoming clients and providing refreshments.

Maintaining a clean, tidy and presentable environment.

Ordering samples, literature and general showroom supplies.

Receiving and correctly storing deliveries.

Labelling goods with relevant client information.

Maintaining stock records and carrying out general administrative duties.

Events, Exhibitions & Marketing

Pre- and post-exhibition administration.

Lead management and follow-up.

Preparing invitation lists and managing RSVPs.

Supporting showroom events and customer evenings.

Basic social media activity relating to exhibitions, events, products and promotions.

General marketing and event administration.

There will be occasional Sunday working, typically around three times per year, to support consumer exhibitions. These dates will be arranged in advance and will be compensated through additional pay or time off in lieu.

About You

You will ideally have:

Excellent organisational skills and strong attention to detail.

A friendly and confident manner when dealing with customers.

The ability to work independently and use your own initiative.

Good time-management skills and the ability to manage competing priorities.

A dependable and flexible approach to work.

Good written and verbal communication skills.

Confidence using email, WhatsApp and computer-based systems.

An interest in or basic understanding of social media.

The ability to recognise when an issue needs to be escalated.

A willingness to learn new systems, products and processes.

A team-focused attitude and a willingness to help wherever required.

Working Pattern

The position is offered on a 24-30 hour per week basis.

Tuesday, Friday and Saturday are essential working days, with Saturday hours being 9.30am-4.00pm.

There is some flexibility around how the remaining hours are arranged, depending on the successful candidate.

Due to the nature of the position, there will be an element of lone working, particularly on Fridays and Saturdays, including responsibility for opening and closing the showroom. You should therefore be comfortable working independently and taking ownership of the showroom when required.

Please note: We aim to respond to successful applicants within 48 hours. As part of our recruitment and compliance process, successful candidates will be required to provide a copy of their UK Right to Work documentation, a selfie for identification purposes, and complete an Elite Personnel application form.