Showroom Assistant

University of the Arts London; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

University of the Arts London is seeking a proactive showroom and sales support assistant to welcome clients, guide product selections, and assist with orders in a design-led showroom environment in London. The role involves handling samples, maintaining displays, and supporting bespoke project coordination.

You will coordinate quotations and invoices, keep accurate client records, and assist with events and social media content when needed.

Qualifications

• Friendly, confident and professional with strong communication skills.
• Interest in interiors, design or textiles (experience preferred but not essential).
• Highly organised with strong attention to detail.
• Proactive and hands-on with a willingness to learn.
• Comfortable using email, spreadsheets and basic digital tools.
• Ability to multitask and work in a fast-paced, client-facing environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Welcome interior designers and clients to the showroom, offering a warm, professional, and design-led experience. Assist with product enquiries, guide clients through collections, and support the sales process from initial interest to order placement.
• Manage showroom samples, including rug swatches, colour poms, and sample books. Prepare and organise sample packs for client presentations, and coordinate dispatches and returns efficiently.
• Maintain the visual standards of the showroom, ensuring displays are clean, well-organised, and aligned with Aarohana's brand aesthetic. Assist with styling and seasonal updates of displays.
• Assist with preparing quotations, proformas, and invoices. Maintain accurate records of client interactions, orders, and sample movements using internal systems.
• Work closely with the team to support bespoke projects—helping with measurements, basic CAD coordination (if applicable), colour referencing, and tracking project progress.
• Liaise with suppliers and logistics partners for sample shipments and order dispatches. Track deliveries and ensure timely communication with clients.
• Assist with showroom events, design week preparations, and client outreach. Support basic content creation for social media (photography, reels, etc.) when required.
• Handle day-to-day studio operations, including answering calls/emails, managing appointments, and ensuring smooth running of the showroom.

Skills

Customer service

Interiors interest

Organisation

Proactive attitude

Digital tools

Multitasking

Team player

Job description

• Client Experience & Sales Support
  Welcome interior designers and clients to the showroom, offering a warm, professional, and design-led experience. Assist with product enquiries, guide clients through collections, and support the sales process from initial interest to order placement.
• Sample & Product Handling
  Manage showroom samples, including rug swatches, colour poms, and sample books. Prepare and organise sample packs for client presentations, and coordinate dispatches and returns efficiently.
• Showroom Presentation
  Maintain the visual standards of the showroom, ensuring displays are clean, well-organised, and aligned with Aarohana's brand aesthetic. Assist with styling and seasonal updates of displays.
• Order & Admin Support
  Assist with preparing quotations, proformas, and invoices. Maintain accurate records of client interactions, orders, and sample movements using internal systems.
• Design & Project Coordination Support
  Work closely with the team to support bespoke projects—helping with measurements, basic CAD coordination (if applicable), colour referencing, and tracking project progress.
• Supplier & Logistics Coordination
  Liaise with suppliers and logistics partners for sample shipments and order dispatches. Track deliveries and ensure timely communication with clients.
• Marketing & Events Support
  Assist with showroom events, design week preparations, and client outreach. Support basic content creation for social media (photography, reels, etc.) when required.
• General Studio Support
  Handle day-to-day studio operations, including answering calls/emails, managing appointments, and ensuring smooth running of the showroom.

Skills and Experience Required

• Friendly, confident, and professional with strong communication skills
• Interest in interiors, design, or textiles (experience preferred but not essential)
• Highly organised with strong attention to detail
• Proactive and hands-on, with a willingness to learn
• Comfortable using email, spreadsheets, and basic digital tools
• Ability to multitask and work in a fast-paced, client-facing environment
• A positive attitude and team-oriented mindset

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.