Progression & Training Manager

Providence Row; Greater London; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays

Pension scheme

Cycle to work scheme

Season ticket loan

Employee assistance programme

Access to shopping discounts

Learning & development opportunities

Monthly reflective practice

Job summary

Providence Row in London is recruiting a Progression & Training Manager to lead our service supporting people facing homelessness and barriers to work. You will oversee delivery, staff performance and caseloads, ensuring clients receive strengths-based support and that outcomes are met.

You will develop a programme of vocational, digital and personal development activities, build employer and training-provider partnerships, and strengthen progression pathways towards independence and employment

Qualifications

• Experience leading employability or progression services.
• Experience supporting homelessness or barriers to employment.
• Strong leadership and performance management skills.
• Ability to build partnerships with employers and training providers.

Responsibilities

• Oversee service delivery, staff performance and caseloads to ensure high-quality progression support.
• Use performance data to identify areas for improvement and develop staff practice.
• Oversee and develop vocational, digital and personal-development training programmes.
• Build relationships with employers, training providers and partners to create progression opportunities.

Skills

People management

Employability support

Progression planning

Partnership building

Data-driven performance

Job description

Providence Row is recruiting a Progression & Training Manager to lead our service supporting people experiencing homelessness and significant barriers to work to progress towards employment, training, learning and volunteering. Founded in 1860, Providence Row is an established homelessness charity supporting people experiencing homelessness and rough sleeping in London.

We are looking for an experienced employability manager with strong people-management skills who can lead and develop a small team delivering high-quality progression support.

You will oversee service delivery, staff performance and caseloads, ensuring clients receive effective, strengths-based support and that the service achieves its agreed outcomes. You will use performance data to identify areas for improvement, develop the practice of your team and maintain high standards of delivery.

The service also delivers a range of training and development opportunities, including vocational, digital and personal-development activity. You will oversee and develop this programme, ensuring it provides meaningful opportunities for clients to build skills, confidence and experience and forms part of a coherent pathway towards greater independence and employment.

A key part of the role will be strengthening these progression pathways. You will build relationships with employers, training providers and other partners, while working across Providence Row's catering, gardening and volunteering programmes to create opportunities that reflect clients' aspirations, strengths and circumstances. Progression & Training Manager.

We are looking for someone with experience of supporting people facing barriers to employment and managing staff delivering employment support or progression services. You will be confident setting expectations, developing staff, monitoring performance and outcomes, building effective partnerships and addressing areas of underperformance.

Experience of supporting people experiencing homelessness, multiple disadvantage or other significant barriers to progression is also essential.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us - please apply with confidence.

Closing date: Sunday 8 November 2026.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number registered charity number .