Progression Job Coach

Serco Group; Cardiff; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Training & development

Employee support program

Wellbeing resources

Discounts

Job summary

Serco Group is recruiting a Progression Job Coach in Cardiff to support Restart scheme participants. You will oversee a caseload, deliver one-to-one coaching, and help with CVs, applications, and interview prep.

The role emphasizes building relationships and facilitating progression into employment. The role requires experience in coaching or mentoring, strong communication, and the ability to work in a target-driven environment.

Qualifications

• Experience in coaching, mentoring or supporting individuals into employment or education.
• Genuine passion for helping people succeed and making a positive difference.
• Strong interpersonal and communication skills.
• Experience in a target-driven environment.
• Excellent organisation and time management.
• Confidence using IT systems and maintaining records.
• Good understanding of the Welsh language.

Responsibilities

• Manage a caseload of participants, guiding them through the Restart journey from engagement to sustained employment.
• Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work.
• Provide practical employability support including CV writing, job applications, interview preparation and job search techniques.
• Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals.
• Work with employers and internal teams to identify opportunities and match participants to suitable roles.
• Maintain accurate records and ensure full compliance with contract requirements and customer service standards.

Skills

Coaching

Mentoring

Communication

Interpersonal skills

Target-driven

Welsh language

Job description

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Location: Cardiff, CF10 3BW
Salary: £31,000 plus excellent benefits
Schedule: Permanent, Full-time, 37.5 hours per week, Monday to Friday 9am to 5pm

Ready to impact a better future?

As a Progression Job Coach in our Employment, Skills and Enterprise team, you'll support people on the Restart scheme to overcome barriers, build confidence and move into sustainable employment. Your work will help people take positive steps towards long-term career success while creating a positive impact on communities.

You'll build trusted relationships with participants, helping them identify goals, develop new skills and progress into meaningful employment. Through personalised coaching and practical support, you'll help create better futures for individuals and their families while giving people the headroom to grow and succeed.

What you'll do as a Progression Job Coach

• Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment
• Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work
• Provide practical employability support including CV writing, job applications, interview preparation and job search techniques
• Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals
• Work with employers and internal teams to identify opportunities and match participants to suitable roles
• Maintain accurate records and ensure full compliance with contract requirements and customer service standards

Does this sound like you?

• Experience in coaching, mentoring or supporting individuals into employment or education
• A genuine passion for helping people succeed and making a positive difference in communities
• Strong interpersonal and communication skills, with the ability to build trust and influence others
• Experience working in a target-driven or performance-focused environment
• Excellent organisation and time management skills, with the ability to manage multiple priorities effectively
• Confidence using IT systems and maintaining accurate, high-quality records
• Good understanding of the Welsh language

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced Disclosure and Barring Service (DBS) check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with safeguarding requirements. You will also complete an Occupational Health Questionnaire to help ensure the right support is in place for you to succeed in the role.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).