Employability Skills Trainer

Serco; Cardiff; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Holidays: 25 days + BH

Pension: Up to 6%

Training and development: 1,100+ in‑h‑

Health and wellbeing

Discounts across retailers

Volunteer day

Employee networks

Job summary

Serco in Cardiff is seeking an Employability Skills Trainer to deliver learning that boosts confidence, builds practical skills, and supports people into sustainable employment, both in person and online.

You’ll run face‑to‑face workshops, online sessions, and one‑to‑one coaching, complete progress diagnostics, and work with Employment Coaches to design individual development plans and CEIAG, creating high‑quality learning materials.

Qualifications

• A minimum Level 3 teaching or employability qualification.
• Experience delivering employability programmes or adult education training.
• Strong knowledge of face‑to‑face and online teaching methods.
• Relevant industry experience in welfare to work.
• The ability to motivate unemployed participants with empathy, clarity, and care.
• Excellent communication, planning, and organisational skills.

Responsibilities

• Deliver employability skills to cohorts of learners through face‑to‑face workshops, online learning platforms, and remote systems.
• Lead engaging group sessions, workshops, and one‑to‑one support as required.
• Complete formative diagnostics of learner progress to ensure they’re on track to gain employment.
• Work with Employment Coaches to design individual development plans and provide effective Careers Education, Information, Advice and Guidance (CEIAG).
• Contribute to the creation, development, and review of high‑quality learning materials that enhance learner experience.
• Collaborate closely with colleagues across the Restart team to ensure our skills portfolio is delivered effectively.
• Support the coordination and marketing of programmes to enhance learner engagement.
• Maintain strong professional communication across Serco learning and partner networks.

Skills

Level 3 qualification

Employability training

Face-to-face teaching

Welfare to work

Empathy & motivation

Communication & organisation

Job description

Ready to impact a better future?

As an Employability Skills Trainer in our Restart Serco team, you’ll help deliver meaningful learning that boosts confidence, builds practical skills, and supports people into sustainable employment. Your work will directly shape opportunities for individuals across Cardiff.

Location: Cardiff

Salary: £32,000 plus excellent benefits

Schedule: 37 hours per week

This role plays a vital part in our commitment to creating impactful solutions that support communities and future growth. You’ll deliver engaging, high‑quality training that helps learners progress toward employment, both in person and online, while contributing to a positive learning environment and a more confident future for participants.

What you’ll do as an Employability Skills Trainer

• Deliver employability skills to cohorts of learners through face‑to‑face workshops, online learning platforms, and remote systems.
• Lead engaging group sessions, workshops, and one‑to‑one support as required.
• Complete formative diagnostics of learner progress to ensure they’re on track to gain employment.
• Work with Employment Coaches to design individual development plans and provide effective Careers Education, Information, Advice and Guidance (CEIAG).
• Contribute to the creation, development, and review of high‑quality learning materials that enhance learner experience.
• Collaborate closely with colleagues across the Restart team to ensure our skills portfolio is delivered effectively.
• Support the coordination and marketing of programmes to enhance learner engagement.
• Maintain strong professional communication across Serco learning and partner networks.

Does this sound like you?

You’ll be a great fit for this role if you have…

• A minimum Level 3 teaching or employability qualification (e.g., PTLLS, AET, or equivalent).
• Experience delivering employability programmes or adult education training.
• Strong knowledge of face‑to‑face and online teaching methods.
• Relevant industry experience in welfare to work
• The ability to motivate unemployed participants with empathy, clarity, and care.
• Excellent communication, planning, and organisational skills.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [e-mail].