Progression Coach Team Lead — Community Impact

80 Reed in Partnership Ltd; Cambridge; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Leadership training

Development funds

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Business Manager to lead a Progression Coach team across Cambridge and Peterborough. The role focuses on supporting job seekers with intensive personal support and achieving performance targets.

It will involve daily operations, staff development and stakeholder engagement. We expect prior line management experience, a background in sales/customer service or recruitment, and a track record of meeting targets.

Qualifications

• Direct line management experience of a team required.
• Experience in sales, customer service or recruitment preferred.
• Track record of meeting or exceeding targets.
• Experience in people management including training, coaching and performance management.
• Strong administration and IT skills are essential.
• Assertiveness, resilience and good decision-making skills.
• Willingness to travel across the patch and work flexibly.

Responsibilities

• Taking ownership of initiatives and driving performance.
• Implementing strategies to upskill local community members and remove barriers to employment.
• Monitor and manage office and individual performance against KPIs.
• Manage, motivate and direct staff to meet/exceed targets.
• Oversee staff development, including performance management and coaching.
• Maintain relationships with stakeholders to maximise referrals and employment opportunities.
• Be fair, open and honest in all dealings.
• Manage Profit and Loss reports and monthly financial forecasting.

Skills

People management

Target achievement

Sales/customer service/recruitment

Training/coaching

Administration/IT skills

Decision making

Travel willingness

Flexibility

Education

A-Levels or Level 3 Diploma

Literacy Level 2 qualification

Tools

IT skills

Job description

Reed in Partnership is seeking a Business Manager to lead a Progression Coach team across Cambridge and Peterborough. The role focuses on supporting job seekers with intensive personal support and achieving performance targets.

It will involve daily operations, staff development and stakeholder engagement. We expect prior line management experience, a background in sales/customer service or recruitment, and a track record of meeting targets.