Progression Coach - EOI

Reed; Ipswich; On-site; GBP 30,000 - 32,000; Full time

Job summary

Reed in Partnership is seeking a Progression Coach to attract, register and progress participants toward placements. You will provide intensive personal support to a caseload up to 25, using diagnosis, coaching and wellbeing support across Reed locations, co-locations and community venues.

This full-time role is office-based with travel across Norfolk and Suffolk. Experience in welfare-to-work or employability programmes is advantageous, with a focus on helping participants move closer to work

Qualifications

• Experience in customer service and coaching within employability programmes.
• Ability to engage participants and support progression to employment.
• Strong communication and relationship-building skills.

Responsibilities

• Attraction & Enlisting: Pitch Reed in Partnership and onboard participants.
• Engagement and Diagnosis: assess needs, explain programme rights, register participants.
• Participant Progression: support goals, remove barriers, coordinate with partners.
• Training Delivery: conduct sessions and adapt to learner needs.
• In Work Support: plan in-work support and monitor progression.

Skills

Coaching

Customer service

Communication

Relationship building

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£30,000 to £31,500

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Are you passionate about making a difference and helping others?

Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?

Then consider the role of a Progression Coach at Reed in Partnership!

This role is officebased, butwill involve travel across Norfolk & Suffolk.

Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

Who we are:

Reed’s Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

The new Confident Futures programme, funded by the Department for Work and Pensions (DWP),is designed to support Universal Credit claimants with long-term health conditions. It is a voluntary programme focused on helping participants move closer to work by improving confident, wellbeing, skills,stabilityand readiness for work.

What is the role about?

A Progression Coachis responsible forthe attraction,registrationand progression of Participants to achieve placements. A Progression Coach will use a variety of techniques including effective diagnosis, individual coaching and training, actionplanningand Health & Wellbeing Support to provide intensive personal support to a caseload of up to 25 Participants. Progression Coaches will deliver our services both in fixed Reed in Partnership locations, co-location sites and whereappropriate withincommunity venues, to ensure our services are accessible to all.

Just some of your day-to-day responsibilities will include:

Attraction & Enlisting

• Pitches and sells Reed in Partnership as the partner of choice in Welfare to Work.

• Develops own knowledge of Reed in Partnership and the relevant programmein order toenlist Participants.

• Builds andmaintainsrelationships with the Job Centre Plus and other relevant Partners through regular telephone contact,visitsand newsletters asappropriate toensure Participants are aware of our services and to allay any concerns they may have with accessing or utilising our services.

Engagement and Diagnosis

• Provides a good customer service to Participants including meeting and greeting Participants in a professional way.

• Explains our service offering (details of the programme) including ensuring the Participant understands their rights and responsibilities (e.g. complaints & feedback process), whilst registering the Participant in accordancetocontractual obligations and eligibility criteria.

• Ensure Initial Assessments focus on getting to know the participant, understanding their motivation for joining the programme (if voluntary participation) and exploration of their aspirations and needs.

• Identifiesand utilises various approaches whereappropriate such asvisionary goal setting, and applicable financial incentives to sell the benefits of the programme and to adequately diagnose first level barriers.

Participant Progression

• Develops and manages Participants job goals using creative techniques and deep level questioning as necessary for the Participants needs, toassistwith diagnosis and progression.

• Motivates,encouragesand empowers Participants,identifyingbarriers, realistic jobgoalsand social training needs, referring asappropriate torelevant support functions

• Collaborate with local and specialist partners to provide wraparound/holistic support that addresses multiple/complex barriers (e.g. finance, housing, caring responsibilities).

• Engage with local employers to source suitable work experience/volunteering opportunities and support inclusive recruitment/job-carving.

Training Delivery

• Engage and empower Learners whilst delivering training sessions, with the aim of progressing them to achieve sustainable employment.

• Awareness of and ability to adapt to a diverse range of learners and their learning needs and styles.

• Follow lesson plans and activity guidance provided.

In Work Support

• Conducts into work meeting to ensureappropriate supportis in place to support Participant tocommenceand sustain in work e.g. childcare. Agree preferred in-work support contact e.g. frequency and method, and in-work action plan.

• Mentors the Participant through new employment, including providing support with general work issues finances and tax credits.

What’s in it for