Employment Adviser

80 Reed in Partnership Ltd; Truro; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Management & Leadership training

Professional & Personal Development

Bi-annual pay reviews

More benefits on website

Job summary

Reed in Partnership is seeking an Employment Adviser to support jobseekers with tailored guidance, CV writing and interview coaching. You will manage a caseload, work with employers to identify opportunities and promote the Restart Scheme, helping participants to gain sustainable employment.

The role offers flexible hours and progression opportunities. The organisation values inclusive support, training and development, plus a comprehensive benefits package including pension and ongoing

Qualifications

• Experience in coaching or mentoring; able to influence others.
• Background in customer-facing roles such as service or care.
• Able to work in a fast-paced, target-driven environment.
• Willing to travel locally to meet customers or employers.
• Minimum of 2 A-Levels or Level 3 Diploma, GCSE English at grade B or above.

Responsibilities

• Meet with a caseload of long-term unemployed jobseekers and develop tailored action plans.
• Provide one-to-one guidance including CV writing, interview prep and skills development.
• Meet and exceed performance targets and KPIs.
• Engage with local employers to identify job opportunities and signpost to support services.
• Promote the Restart Scheme within the community and support participants.

Skills

Coaching/Mentoring

Customer facing

Performance targets

Willingness to travel

Education

2 A-Levels or Level 3 Diploma

GCSE English

Job description

Reed in Partnership

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £29,000 to £30,000 Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. internal applications for this role close on 11/09/2026.

Job Description

Are you passionate about making a difference and helping others to fulfil their potential? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Then consider the role of Employment Adviser at Reed in Partnership!

Who we are:

Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce.

What is the role about?

Employment Advisers are the front line of Reed in Partnership, directly contributing to our mission by supporting jobseekers (our participants), engaging with local employers, and promoting the benefits of the Restart Scheme within the local community. Our participants are the lifeblood of our business and providing them with an excellent service is at the very core of the Employment Adviser role.

Just some of your day-to-day responsibilities will include:

• Taking Ownership: Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment.
• Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development.
• Meeting and exceeding performance targets and Key Performance Indicators (KPIs).
• Working Together: Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work.
• Engaging with local employers to identify job opportunities.
• Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges.
• Promoting the Restart Scheme within the community, raising awareness of its benefits and impact.
• Being Fair, Open, and Honest: Providing inclusive support and advice to people from all backgrounds.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities.

Benefits

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website.

To be successful in this role, we are looking for someone with:

• Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities.
• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales).
• Experience of working in a fast paced, performance target driven environment.
• Willingness to travel locally (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Desirable Criteria

• Fluency in more than one language

Commitment to equal opportunity

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Company Culture

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.