Patient Tracker - ED

Mcht; Crewe; Hybrid; GBP 28,000 - 31,000; Part time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Patient Tracker for the Emergency Department at Leighton Hospital in Crewe. This part-time role (34.5 hours per week) supports patient flow, bed management and departmental performance in a busy ED environment.

The ideal candidate will have NHS experience, strong communication, and the ability to manage multiple tasks under pressure. DBS disclosure is required, and a 6-month probationary period applies.

Qualifications

• NHS experience
• Confidentiality
• A&E experience
• Computer skills
• Advanced ECDL or equivalent
• Excellent communication and time management

Responsibilities

• Track waiting times and delays in the Emergency Department.
• Monitor throughput and escalation procedures to meet the four-hour target.
• Coordinate with clinical team on patient flows and bed moves.
• Maintain a detailed activity overview and support colleagues as required.

Skills

NHS Experience

Confidentiality

A&E Experience

Communication

Time Management

Working under pressure

Staff Training

Education

Advanced ECDL or equivalent

Tools

Computer Skills

Job description

Main area ED Patient Tracker Grade Band 4 Contract Permanent Hours Part time - 34.5 hours per week (Fixed 2 week rota in place) Job ref 412-MED-8380530

Site Mid Cheshire Hospital Town Crewe Salary £28,392 - £31,157 pa, pro rata Salary period Yearly Closing 11/11/2026 08:00

Job overview

The Emergency Department at Leighton Hospital is seeking to recruit a highly committed and enthusiastic Patient Tracker to join their dynamic and supportive team. The role holder will be responsible for co-ordinating patient flow through the department and ensuring that this is done in a safe and efficient manner.

This is an exciting and fast-paced role within what can often be a very busy and stressful environment. We are looking for an organised, professional and quick-thinking individual who has the ability to manage multiple tasks in a timely manner. You will be confident in communicating with patients and colleagues of all levels and comfortable in using IT systems.

Main duties of the job

Working closely with the clinical team, the successful post holder will be required to track specialty reviews, bed requests, and moves in and out of the department, as well as to monitor performance metrics and contribute to the excellent quality of care delivered to patients by maintaining a detailed overview of all activity within the department.

Working for our organisation

MCHFT provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).

The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

The Trust provides 500 beds and employs over 5,000 members of staff. An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.

With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester ‘places’ and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Detailed job description and main responsibilities

The post holder will provide a comprehensive, quality, confidential service to the clinical and managerial teams. The post holder will be responsible for reviewing waiting times, identifying areas of delay and ensuring the timely throughput of patients within the Emergency Department. This will include ensuring escalation procedures are activated when necessary and all relevant issues relating to achieving the 4 hourly target are addressed. It is
essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the team.

Please see full job description.

Experience

• NHS Experience
• Confidentiality
• A&E Experience

Qualifications

• Computer Skills
• Advanced ECDL or equivalent

Skills & Knowledge

• Communication
• Time Management
• Working under pressure
• Staff Training

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.