Programme Support Tutor

Manchester Metropolitan University; Manchester; On-site; GBP 26,000 - 35,000; Full time

Job summary

Manchester Metropolitan University is seeking a Programme Support Tutor in the School of Psychology. You will handle programme administration, student support and teaching and learning activities to ensure smooth delivery and a positive student experience.

The role includes admissions assistance, timetabling, calendars, assessment resources, and responding to student issues, with opportunities to contribute to teaching and provide cover when required to support study and progression.

Qualifications

• Excellent communication skills, both verbal and written.
• Experience supporting programmes in higher education is desirable.
• Ability to manage a varied workload with initiative.

Responsibilities

• Support recruitment, admissions activities and Open Days.
• Coordinate timetables and programme calendars.
• Develop and organise learning resources and assessments.
• Support teaching with online and blended learning approaches.
• Provide guidance to students and refer to university services as needed.
• Produce reports for Programme Leaders and committees.
• Support student induction and progression.

Skills

Communication

Teamwork

Data analysis

Timetabling

Education

Degree or equivalent qualification

Tools

Timetabling software

Job description

The School of Psychology is looking for an organised, proactive and student-focused Programme Support Tutor to join our team.

This is a varied role that sits at the heart of our programme delivery, working closely with the Head of School, Associate Heads and Programme Coordinators to ensure our programmes run smoothly and our students receive a positive and supportive experience.

You’ll provide a combination of programme administration, student support and teaching and learning support. From helping with admissions and recruitment activities, to coordinating timetables and academic calendars, supporting assessment and learning resources, and responding to issues that affect the student experience, you’ll play an important role in the day-to-day operation and continued development of our programmes.

There will also be opportunities to contribute to teaching, provide cover when required and support students with their studies, assessments and progression.

What you’ll be doing

You’ll have a broad and varied remit, including:

• Supporting recruitment, selection and admissions activity, including Open Days and Visit Days.
• Working with Programme Coordinators and Associate Heads to support effective timetabling and programme scheduling.
• Helping to develop and maintain programme calendars, assessment dates and other key activities.
• Supporting the development and organisation of learning resources and teaching materials.
• Contributing to the development of assessments and exam materials as directed by academic colleagues.
• Supporting alternative teaching arrangements when staff absence affects programme delivery.
• Using a range of creative and engaging teaching approaches, including online and blended learning, when delivering teaching.
• Supporting students to understand assessment requirements, prepare for examinations and develop their academic and transferable skills.
• Providing advice and guidance to students, referring them to specialist University services where appropriate.
• Analysing attendance and performance data and using this to help improve student engagement, retention, performance and progression.
• Producing reports and information for Programme Leaders, Programme Committees and senior colleagues.
• Supporting student induction and transition into higher education.
• Coordinating student events and initiating projects in response to identified needs.
• Working collaboratively with colleagues across the University, including Student Services, the Students' Union, Library, IT and programme administration teams.

About you

We’re looking for someone who is confident working with both academic colleagues and students and who can manage a varied workload with initiative and enthusiasm.

You’ll need excellent communication skills, with the ability to explain complex information clearly both verbally and in writing. You’ll be able to work independently while also being a strong team player, and you’ll have the judgement and creativity to respond effectively when programme or student issues arise.

You’ll have experience of supporting programmes in a higher education environment, together with knowledge of University systems and processes. Experience of teaching, student support, scheduling or working with online and blended learning would be an advantage.

A degree or equivalent qualification, together with evidence of continuing professional development, is essential.

Above all, we’re looking for someone who is committed to providing a high standard of service and who genuinely cares about creating a positive student experience.

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

er University, building strong relationships and contributing to an inclusive, collaborative environment where students are supported to succeed.