Programme Support Officer - Highways Service

Milton Keynes City Council; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday benefits

Pension scheme

Family-friendly policies

Health benefits

Car salary sacrifice

Blue Light Card

Job summary

Milton Keynes City Council is seeking a Programme Support Officer to join the Highways Service. You will coordinate information, monitor progress and support governance to keep projects moving and well documented.

This site-based role requires strong organisation, attention to detail and excellent communication with colleagues, contractors and councillors. Proficiency in Excel and project reporting will help you provide timely management information and support decision making.

Qualifications

• Significant knowledge and practical experience of project management techniques, tools and approaches.
• Excellent record-keeping skills with strong attention to detail and the ability to manage information accurately.
• The ability to communicate clearly and confidently, both in writing and in conversation.
• Strong information technology skills, including Microsoft Excel and the ability to analyse and present information effectively.
• A flexible and pragmatic approach with the ability to adapt to changing priorities.
• The ability to manage your own workload, work independently and prioritise competing demands effectively.
• A collaborative approach and a commitment to delivering high-quality support for colleagues, partners and stakeholders.

Responsibilities

• Maintaining and updating information relating to the Highways Capital Programme to ensure accurate records and reporting.
• Producing and sharing progress reports, project updates and management information to support decision-making.
• Managing project documentation and acting as the custodian of project information, ensuring records are current, accessible and controlled through effective version management.
• Supporting the management of project risks, issues, actions, change controls and programme governance processes.
• Acting as the main point of contact for Highways project requests and responding to enquiries from colleagues, contractors, councillors and external stakeholders.
• Supporting the Programme Manager with financial monitoring by maintaining programme budget and spend information.
• Helping to establish and maintain effective systems, processes and documentation that support successful project delivery.
• Promoting project management best practice and supporting colleagues to follow agreed processes and standards.

Skills

Project management

Record-keeping

Communication

Excel

Prioritisation

Tools

Microsoft Excel

Job description

Job Introduction

We're recruiting a Programme Support Officer to join our Highways Service. This is a rewarding role where you'll play an important part in supporting the delivery of highway projects that help keep Milton Keynes moving and connected. You'll work at the heart of our capital programme, ensuring information is accurate, accessible and up to date so that projects can be delivered effectively. Working closely with colleagues, contractors, councillors and external partners, you'll help coordinate project information, monitor progress and support good project governance across the service. At Milton Keynes City Council, we're dedicated, respectful and collaborative. We work together to make Milton Keynes a better place to live, supporting thriving communities and delivering services that matter to local people. If you enjoy organising information, supporting project delivery and working with a wide range of stakeholders, this is the role for you.

Site-Based role

This is a Site-Based role, and you'll be expected to work from the designated workplace.

Interviews for this role will be held on Week commencing 12th October 2026

At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive. We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues. Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Maintaining and updating information relating to the Highways Capital Programme to ensure accurate records and reporting.
• Producing and sharing progress reports, project updates and management information to support decision-making.
• Managing project documentation and acting as the custodian of project information, ensuring records are current, accessible and controlled through effective version management.
• Supporting the management of project risks, issues, actions, change controls and programme governance processes.
• Acting as the main point of contact for Highways project requests and responding to enquiries from colleagues, contractors, councillors and external stakeholders.
• Supporting the Programme Manager with financial monitoring by maintaining programme budget and spend information.
• Helping to establish and maintain effective systems, processes and documentation that support successful project delivery.
• Promoting project management best practice and supporting colleagues to follow agreed processes and standards.

The Ideal Candidate

• Significant knowledge and practical experience of project management techniques, tools and approaches.
• Excellent record-keeping skills with strong attention to detail and the ability to manage information accurately.
• The ability to communicate clearly and confidently, both in writing and in conversation.
• Strong information technology skills, including Microsoft Excel and the ability to analyse and present information effectively.
• A flexible and pragmatic approach with the ability to adapt to changing priorities.
• The ability to manage your own workload, work independently and prioritise competing demands effectively.
• A collaborative approach and a commitment to delivering high-quality support for colleagues, partners and stakeholders.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us?

Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Roles are either 'site based' or 'home based'.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.