Programme Support Assistant

Gateshead Health; Gateshead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking an Administrative Support member for their Medical Education Team. The role requires high levels of administrative capabilities, effective communication, and a commitment to supporting undergraduate medical students through complex tasks in a collaborative environment. Ideal candidates will possess strong IT skills and customer service experience, contributing to the planning and organization of educational programs.

Benefits

Health and wellbeing initiatives

Workplace support networks

Qualifications

• Good education to GCSE level including English and Maths.
• Qualified in IT (ECDL or equivalent experience).
• Experience in a busy administrative environment.

Responsibilities

• Provide administrative support for undergraduate examinations and assessments.
• Organize meetings and prepare agendas and minutes.
• Coordinate attendance and manage logistics for medical students.

Skills

Organisational skills

Communication skills

Interpersonal skills

IT skills

Education

NVQ 3 level or equivalent

GCSE level (including English and Maths)

Tools

Microsoft Office

Job description

As a member of the Medical Education Team, you will provide high quality administrative support to the Undergraduate Medical Admin Lead.

You will assist in the administration of a complex medical undergraduate curriculum.

You will support medical students as a first point of contact for enquiries.

This role involves the use of electronic systems and resources. It requires effective communication with a diverse range of internal and external customers and you will process personal information relating to patients and medical students. You will maintain confidentiality and adhere to data processing regulations.

Main duties of the job

To communicate effectively with the other members of the Medical Education Team, the Director of Undergraduate Medical Education, Lead Clinical Teaching Fellow, and Specialty Clinical Teaching Fellows.

To communicate effectively with members of the Undergraduate Medical Education Team at the Newcastle University.

To display tact and persuasion when communicating with others around complex tasks relating to undergraduate provision.

To provide administrative support for Undergraduate examinations and formal assessments

To provide administrative support at various meetings, including the preparation of agendas, minutes and actioning decisions

To assist with the organisation of quality assurance visits

To monitor medical student attendance at teaching and take appropriate action, using established escalation processes for known non attendance

Participates as a member of the Trust Medical Education Team to enable delivery of high quality and innovative education programmes.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

The post holder will support the planning and organisation of the annual teaching programme for medical undergraduates from Years 1 to 5

Excellent organisational and planning skills required to organise timetabled undergraduate teaching, administer examinations, monitor medical student attendance and organise undergraduate meetings, and book patient transport for their attendance at timetabled teaching events

The post holder will support the planning and coordination of end of placement examinations as well as shared regional examinations

Person Specification

• Educated to NVQ 3 level or equivalent. Good basic education to GCSE level (including English and Maths).
• Qualification in information technology i.e., ECDL or equivalent experience
• Experience of delivering high quality, customer focused services, including dealing with complex queries and managing difficult customers
• Experience of working within a busy administrative environment
• Experience of positively managing own workload and actively contributing to team activities
• Experience and a high level of competence of IT skills, including use of software (Microsoft Office packages), internet applications and a range of information resources
• Excellent interpersonal and communication skills (verbal and written) including an ability to communicate at all levels professionally and courteously using tact and diplomacy
• Excellent administrative skills and IT skills
• Excellent organisational, time management and prioritising skills, including the ability to manage a high workload and work under pressure with minimum supervision
• Ability to work as part of a team, sharing information and supporting team decisions
• Experience of working within an educational environment or medical education background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.