Sales Support Advisor

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job summary

A tech company in Newcastle upon Tyne is seeking a Sales Support Advisor. The role involves supporting growth teams with administrative tasks, engaging both B2B and B2C customers, and ensuring efficient operations throughout the customer journey. You'll enjoy a salary of £26,200 per annum with great office culture and community involvement.

Benefits

25 days holiday plus option to buy/sell 5 days

Access to employee discounts platform

Monthly team activities

Paid volunteering day

Qualifications

• Strong communication skills are essential.
• Self motivated and have a positive attitude.
• Adaptable and a fast learner.

Responsibilities

• Support B2C and B2B sales teams in various administrative tasks.
• Conduct analysis and reporting to guide decision making.
• Address queries from letting agents via phone, email, and live chat.

Skills

Strong verbal and written communication skills

Confident phone manner

Ability to multi-task

Problem-solving skills

Job description

Join to apply for the Sales Support Advisor role at One Utility Bill

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Join to apply for the Sales Support Advisor role at One Utility Bill

£26,200 per annum

The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!

Sales Support Assistant | Full Time

£26,200 per annum

The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!

You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide-range of tasks and so being able to drop and roll is an essential.

A Little Bit About Us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It’s a game-changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you'll be doing?

Working closely with, and reporting into the Sales Support Team Leader, you will be responsible for a wide range of duties that will contribute to the day to day functioning and success of our Growth teams.

This role is unique in its hybrid nature, where you are managing the admin & back end, but also on the frontline with our current and soon to be customers, to ensure they have the best experience as they move through the complete customer journey. Your tasks will range from supporting and servicing both our B2B letting agent customers, as well as our B2C rental and homeowner customers while understanding how as a business we identify, attract, and convert leads to sales.

You will gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience. As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported, and overall business growth.

Some of the things you can expect in this role:

• Completion of weekly and monthly reporting
• Conducting analysis of reporting to guide decision making
• Addressing queries and issues from letting agents via phone, email and live chat
• Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
• Contacting inbound leads who have added card details to progress them to package completion
• Liaise with and support our Growth Leaders to work towards our business and team goals
• Validation of sales to ensure quality and improve customer experience
• Put forward ideas and suggestions for process improvements and efficiency gains
• Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
• Supporting on projects across the Growth teams
• Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
• Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
• Liaise with suppliers and letting agents to resolve issues with utility registration
• Work within SLA’s and manage your time efficiently across your projects
  
  
  

A Little Bit About You

If the list below describes you, make sure you hit apply!

• Strong verbal and written communication skills are essential
• Confident phone manner
• Ability to multi-task and move between tasks using prioritisation
• Must be self motivated and have a positive attitude
• Problem-solving skills
• Resilience, understanding, patience and empathy
• Adaptable and a fast learner
  
  
  

What You’ll Get From Us

You can expect a salary of £26,200 per annum plus an uplift each year to say thanks

25 days holiday each year, plus the option to buy or sell 5 days.

Access to our employee discounts platform, Magpie

Team activities every month, a pension for your old age, office perks, an employee assistance programme, the loveliest company culture in the North East and oodles of opportunity to learn and develop your craft

️ A paid volunteering day with our chosen charities or a charity close to your heart

️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits

️ Free independent mortgage advice from Charles Cameron & Associates

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats

Next steps

Click apply with your most up to date CV and a couple of sentences on why you think you’d be a great fit in our Sales Support Assistant role.

The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a weekly rotation, and a Saturday expected in rotation, usually 1 in 4, subject to business needs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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