Programme Officer

King's College London; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Job summary

King's College London is seeking a Senior Programme Officer to provide comprehensive operational support across undergraduate programmes in the Faculty of Dentistry, Oral & Craniofacial Sciences. The role coordinates timetabling, scheduling, programme administration, student support and assessment delivery to ensure a high-quality student experience.

You will collaborate with academic colleagues, students, clinical partners and professional services to implement consistent processes and drive

Qualifications

• Experience coordinating complex admin processes in higher education or similar settings.
• Ability to work in a collaborative team and deliver shared objectives.
• Excellent written and verbal communication with diverse audiences.
• Strong organisational skills and accurate workload management.
• Customer-focused service experience for stakeholders.
• Ability to apply policies, procedures and regulations consistently.
• Flexible across multiple operational areas amid changing priorities.
• Proficient use of Outlook, Excel, Word and SharePoint.

Responsibilities

• Coordinate administrative processes across undergraduate programmes.
• Support timetabling, scheduling, programme administration and student lifecycle activities.
• Collaborate with academics, students, clinical partners and professional services.
• Contribute to service improvements and implement consistent processes.

Skills

Admin coordination

Team collaboration

Communication

Organisational skills

Customer service

Policy interpretation

Flexibility across ops

Office365 proficient

Tools

Office365

Job description

The Senior Programme Officer will provide comprehensive operational support across a portfolio of undergraduate programmes within the Faculty of Dentistry, Oral & Craniofacial Sciences. The postholder will coordinate a range of activities across the student lifecycle including timetabling, clinical scheduling, programme administration, student support and assessment delivery. The role will work closely with academic colleagues, students, clinical partners and professional services teams to ensure the effective delivery of teaching, assessment and student experience activities. The postholder will contribute to service improvement initiatives, support the implementation of consistent processes and provide expertise across multiple functional areas in response to changing operational priorities. This is a full time post, and you will be offered a 12 month fixed term contract.

To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria

• Experience of coordinating complex administrative processes within a higher education environment or similarly complex organisation.
• Experience of working collaboratively as part of a team to achieve shared objectives.
• Excellent written and verbal communication skills, with the ability to communicate professionally with a wide range of audiences.
• Excellent organisational and planning skills, with the ability to prioritise workload effectively and maintain accuracy.
• Experience of working in a customer-focused environment and providing high-quality service to a range of stakeholders.
• Ability to interpret and apply policies, procedures and regulations consistently and appropriately.
• Ability to work flexibly across multiple operational areas, adapting to changing priorities and business needs.
• Confident and effective user of Office365 applications including Outlook, Excel, MSWord and SharePoint.

Desirable criteria

• Experience of higher education programme administration.
• Experience of supporting assessment administration processes.
• Experience of timetabling, scheduling or resource planning activities.
• Experience of using student records systems and virtual learning environments.
• Knowledge of the student lifecycle within a higher education setting.

King's College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration., At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.