Programme Manager

Royal Mail; Greater London; Hybrid; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Healthcare

Car allowance

Bonus 18%

Annual leave 15 days + bank holidays

Pension

Job summary

Royal Mail is seeking a seasoned Technology Programme Manager to lead the end-to-end HR ERP transformation, delivering a modern SAP landscape, SuccessFactors EC/ECP, and unified data across HR, Payroll and Finance. You will drive complex, multi-year delivery with a focus on simplifying processes, improving employee experience, and compliant payroll at national scale.

This senior role requires strong governance, stakeholder management and capability development within a high‑profile environment.

Qualifications

• Track record of delivering large-scale technology programmes or portfolios with measurable outcomes.
• Experience delivering ERP or major enterprise platforms (SAP preferred) in complex environments.
• Strong leadership and ability to align business, technology and suppliers around shared goals.

Responsibilities

• Own the full technology delivery lifecycle for the HR ERP programme and align with strategic objectives.
• Define delivery tranches, roadmaps and milestones across HR, Payroll, Finance, Data and Integration.
• Lead governance, planning, risk and benefits realisation for the programme.

Skills

Programme leadership

ERP delivery

Stakeholder management

Financial management

Payroll compliance

Communication

Change management

Tools

SAP

SuccessFactors

Job description

Job reference 337998

Programme Manager

Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 15 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Royal Mail Farringdon Hybrid working in London Farringdon x3 days a week

Royal Mail is embarking on one of the most significant technology transformations in its history. Our Future ERP programme will replace fragmented, end‑of‑life systems with a modern, integrated SAP landscape that transforms how our organisation operates. Within HR, this includes the implementation of SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP), covering Core HR, Payroll, Onboarding, Compensation & Variable Pay, and a new document management capability.

We are now seeking an exceptional Technology Programme Manager to lead the end‑to‑end delivery of this HR ERP transformation — ensuring complex, multi‑year SAP delivery translates into real business outcomes: simpler processes, improved employee experience, compliant and resilient payroll, and a unified enterprise data model.

This is a rare opportunity to shape a once‑in‑a‑generation transformation at national scale.

The Role

As Technology Programme Manager, you will:

Lead the HR ERP Technology Programme

• Own the full technology delivery lifecycle for the HR ERP programme, ensuring alignment to Royal Mail’s strategic objectives.
• Mobilise the programme, define delivery tranches and workstreams, and maintain a clear, integrated roadmap across HR, Payroll, Finance, Data, and Integration.
• Set programme‑level objectives, success measures, milestones, and dependencies.

Drive Investment, Planning & Benefits

• Build robust investment cases with clear estimates, resource plans, risks, assumptions, and timelines.
• Maintain traceability between technology outputs and HR business outcomes, including process simplification, payroll accuracy, compliance, and employee experience.
• Lead programme‑level benefits realisation planning and tracking.

Ensure Governance, Control & Assurance

• Establish and run programme governance aligned to Royal Mail standards, including reporting to senior forums.
• Create the conditions for Project Managers to deliver effectively through strong initiation, scope control, integrated planning, financial management, and risk/issue management.
• Ensure appropriate assurance for payroll‑critical and people‑impacting releases.

Lead Stakeholders, Suppliers & Commercials

• Build trusted relationships with senior HR, Finance, and Technology leaders to drive timely decision‑making.
• Engage closely with Cyber Security, Architecture, Service Management, Test, Data & Engineering, Procurement, and Legal.
• Provide senior leadership across System Integrators and software vendors, ensuring value for money and high‑quality delivery.

Develop People & Capability

• Lead and develop programme teams, including line management where required.
• Recruit and retain high‑calibre delivery talent.
• Mentor Project Managers and Business Analysts to build capability and consistency.
• Contribute to continuous improvement across Technology Delivery.

What You’ll Bring

We’re looking for a seasoned programme leader with:

• A track record of delivering large‑scale technology programmes or portfolios, with clear accountability for outcomes and benefits.
• Experience delivering ERP or major enterprise platforms (SAP preferred) in complex, regulated environments.
• Strong strategic thinking, able to translate HR and Payroll target states into executable delivery roadmaps.
• Exceptional leadership skills — credible, influential, and able to align business, technology, and suppliers around shared goals.
• Strong financial, commercial, and risk management capability at programme scale.
• Experience in environments where payroll accuracy, data integrity, and compliance are mission critical.
• Outstanding communication skills, able to brief and influence senior and executive stakeholders.
• A pragmatic, resilient, outcome‑focused approach, comfortable operating amid ambiguity and change.

Why Join Royal Mail?

• Lead a once‑in‑a‑generation ERP transformation with national impact.
• Work at the heart of a programme that will modernise how Royal Mail supports its people.
• Operate in a high‑profile, senior leadership role with visibility across the organisation.
• Shape the future of HR technology, data, and processes for one of the UK’s most recognised brands.
• Join a collaborative, purpose‑driven environment committed to continuous improvement and innovation.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. (delete if essential criteria only)

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: 26th September 2026. Please note, this advert may close early if the appropriate number of applications has been reached.