Programme Coordinator (Masters)

Warwick; Greater London; Hybride; GBP 27 000 - 31 000; Plein temps

Avantages offerts par ce poste

Pension

Holiday allowance

Learning opportunities

Staff discounts

Parental leave

Onsite childcare

Flexible working

Résumé du poste

Warwick Business School – The Shard is seeking a Programme Coordinator (Masters) to provide high quality administrative support for Masters/Doctorate courses and to maintain accurate records across the student lifecycle, from pre-arrival to graduation.

You will act as the first point of contact for enquirers, assist with events, and work within a large administration team to keep services running smoothly, including evenings and weekends as required.

Qualifications

• Experience delivering excellent customer service, preferably in a HEI environment.
• Strong administration skills with high accuracy and attention to detail.
• Good IT literacy and ability to manage records across systems.
• Ability to work in a matrix organisation and adapt to change.

Responsabilités

• Provide high quality administrative support for Masters/Doctorate courses and processes.
• Act as first point of contact for enquirers and maintain student lifecycle records.
• Support internal and student events such as recruitment and graduation events.
• Contribute to the daily running of the Masters/Doctorate portfolio.

Connaissances

Customer service

Administration

IT literacy

Team working

Description du poste

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Job Title: Programme Coordinator (Masters)

Reference: 514

Department: Warwick Business School - Shard

Fixed Term End Date: 31 August 2027

Hours: Full-time, 36.5 hours per week (1.0 FTE)

Full time Salary Range: £27,241.00- £30,986.00 per annum, plus London allowance of £5,000.

About the Role

The post will be based at The Shard, which is at the heart of the London Bridge Quarter neighbourhood, one of London’s most vibrant districts. However, the successful candidate will be required to travel occasional to the University in the Midlands. The successful candidate will also be required to work evenings based on shifts, including weekends, to meet customer needs.

In this busy and varied role, you will be responsible for providing high quality administrative support for courses and processes within our Masters/Doctorate portfolio. This will involve acting as the first point of contact for a range of enquirers and maintaining accurate records throughout the student life cycle (i.e. from pre- arrival to graduation). You may also assist with supporting of internal and student events, such as recruitment and graduation events. As part of a large team of skilled administrators, this is your opportunity to really get involved with the daily running of our Masters/Doctorate portfolio.

For details on the experience and skills required, please refer to the job description (link here).

About You

We are seeking to appoint an enthusiastic, self-motivated, and customer-focused individual to assist in the effective administration and delivery of our London based Masters/Doctorate programmes.

The Ideal candidate will have experience of delivering excellent customer service preferably in a HEI environment through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context. Evidence of highly well-developed administration skills preferably in an HE environment and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and with particular attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time of changing landscape in HE provision.

About the Department

Warwick Business School (WBS) is the UK’s top provider of finance and business research and education with a mission to establish itself as the leading university-based business school in Europe. In October 2014, WBS opened a London base at The Shard – one of London’s most iconic buildings.

We’re part of a world-class university, but we’re more than just our reputation. For nearly 60 years, we’ve been helping people turn ambition into action, equipping them to make a real difference in the world.

We were the first UK business school to achieve triple accreditation (EQUIS, AMBA, AACSB), and our programmes consistently rank among the best - view all of our rankings here .

But what really sets us apart is how it feels to be here. We’re down to earth, collaborative, and proud to create a place where staff, students and alumni feel at home. We want your time here to be as inspiring as it is rewarding, with the support, trust, and opportunities you need to grow both professionally and personally.

Our Vision

The world needs smart ideas, and the leaders who can bring them to life. Those ideas only matter if they can be put into practice. Our vision is simple: to shape the people and ideas that will define what comes next and ensure they have everything they need to make it happen.

Everything we do is underpinned by ourCORE values and fuelled by a Change Maker mindset. We look for this shared commitment in everyone who joins our community. We nurture that mindset every day by creating a workplace where curiosity is encouraged, ideas are shared openly, and everyone has the chance to turn bold thinking into meaningful action.

Change Makers

• See the bigger picture. They think beyond themselves, seek out different perspectives, and consider the ripple effect of their actions.
• Challenge the norm. They question the status quo and look for better ways to make a difference.
• Have the drive to deliver. They don’t just imagine change; they put in the work to make it happen.

Our CORE Values

• Curiosity. We challenge, explore, and create to build a better future.
• Openness. We welcome ideas, feedback, and change to keep moving forward.
• Restlessness. We’re never content to stand still; we keep striving for more.
• Excellence. We hold ourselves to the highest standards in everything we do.

We will provide you with a great range of benefits, which include:

• an attractive pension scheme
• a generous holiday allowance plus Christmas closure
• excellent learning and development opportunities
• savings on a wide range of products and services
• a generous maternity/paternity/adoption/parental leave policy
• onsite childcare facilities
• access to flexible working

We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here .

If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here .

The University currently holds a Race Equality Charter Bronze Award,Athena Swan Sliver Awardand a Disability Smart Bronze Award.Further information on all of the University's Awards and Accreditations can be found here . The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance .

Right to Work in the UK

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.